Move Attachment from Requested Item to Catalog Task Flow Designer

Anthony16
Tera Guru

Right now attachments that come in on a RITM do not get sent over to the catalog task item that gets created. Is there a way to move it from the RITM to the sc_task that gets created easily with flow designer? I know Flow designer has a move attachment option but I am not that familiar with flow designer.

2 REPLIES 2

sachin_namjoshi
Kilo Patron
Kilo Patron

Use below solution to copy attachment from requested item to catalog task.

 

https://community.servicenow.com/community?id=community_question&sys_id=8ba983e5db5cdbc01dcaf3231f96...

 

Regards,

Sachin

 

 

AbhishekGardade
Giga Sage

Hello Anthony,

#Copying an Attachment from One Table/Record to Anothet Table/Record:

Copying all of the attachments associated with a given record is fairly straightforward. You simply call the copy method of the GlideSysAttachment class, and pass in four parameters:

  • The table you want to copy the attachment from (incident, change_request, etc.).
  • The sys_ID of the record you want to copy the attachment from.
  • The table that you want to copy the attachment to.
  • The sys_ID of the record you want to copy the attachment to.

This might look something like this: 

var donorTable = sc_req_ite’;//

var donorID = '2b6644b15f1021001c9b2572f2b47763';

var recipientTable = sc_task; //

var recipientID = '78e47fe94f31d200bf004a318110c7d4';

GlideSysAttachment.copy(donorTable, donorID, recipientTable, recipientID);

Thank you,
Abhishek Gardade

Thank you,
Abhishek Gardade