Move Knowledge blocks from one instance to another

JohnnySnow
Kilo Sage

‎01-09-2024 02:26 PM

Hi Team,

 

Is there a way to move the knowledge block from one instance to other?

If not what is the general process in terms of having knowledge blocks in different instances?

Thanks
Johnny

Please mark this response as correct or helpful if it assisted you with your question.
0 Helpfuls
  • 276 Views
2 REPLIES 2

JaeggerLegane
Kilo Sage

‎01-09-2024 02:42 PM

This should be the quickest way:

1. In filter navigator type kb_knowledge_block.list
2. Select all items in the list
3. Right-click any of the column titles and choose Export > XML
4. On the other instance, follow step 1 again
5. Right-click any of the column titles and choose Import XML

--------------------------------------------------------------------------------
If my post helped you, please click the accept solution button and hit the thumbs up! Thank you!
0 Helpfuls

Sainath N
Mega Sage
Mega Sage

‎01-09-2024 02:53 PM

@JohnnySnow : Below are the couple of options.

 

1. As they are table records, you can promote them via XML's. Export XML from the source instance and import XML from the target instance.

2. If you have the "Add to Update Set" utility under Related Links, you can capture them in your update set and promote them to the target instance.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

0 Helpfuls