Moving HR Cases to Incidents

[Rob Sestito]

Hello SN Comm,

I had a question that I am not able to find any good research on.

Currently, my organization utilizes the HR Case Management System in ServiceNow - At some point down the road, we are going to want to utilize more of the system as we should be. Which means, if possible, we would want to move certain HR Cases (that warrant as issues/Incidents) - from the HR Case Table over to the Incident Table. Is that a thing? Can anything like that be done?

Any information is appreciated!

Thanks,

-Rob

[Steven G_]

Hi Robert,

I would suggest you dont focus on functionality for this request and have you look at your process. Process should take lead on this use case. Just my 2 cents

[Rob Sestito]

Yeah I see where you are coming from - I personally feel that if my organization wants to start using Incidents/Change - then just start fresh.. Me personally, don't think we should be worrying about moving old HR Cases over to Incident, just easier to start clean.

Thanks Steven!

-Rob

[Rob Sestito]

So I am going to mark this question as assumed answer. We recently found out the huge difference between HR Case Management Application and the newer Scoped Application. We are in the process now with SN with upgrading one of our Test instances to the newest Kingston version and the migrating to the Scoped app. Can't wait for this!!

Cheers guys!

-Rob

[Rob Sestito · Accepted solution]

We have migrated from Non-Scoped HR Case Istanbul to Kingston Scoped HR Case.

Thanks everyone!

-Rob