Hi All,I need to skip the initial approvals when my change request submitted for request approval. It looks like I need to by pass the ''Change - Normal - Assess" flow to skip the initial approvals.how can I bypass this ''Change - Normal - Assess" fl...
Hi all,I need to have the Incident response and resolution SLA´s to restart whenever an incident is assigned to a different Assignment Group. What is the best way to achieve this? Aletrnatively (not the preferred option) is there a way to calculate b...
We are currently implementing ITSM. Our organisation has international partners that we consider vendors. I want to import them to core_company as vendors, but I am at a loss what's best practice to import our vendor contacts. We are currently not us...
Hello Community, I am facing error message on HR Case as "part of query on sc_req_item has been ignored because of insuffient access for 'queue_match' operation on sc_req_item.parent". Afer adding ITIL role error is removed but by providing this ro...
Hi All, Can anybody provide inputs on how to add a new visualization / Widget on the Landing Page of SOW under "Your Work". Currently few visualizations like "Incidents assigned to you" , "Incident SLA's" are available OOTB. Is there a way a create a...
Hi Community,I have one requirement where I want to send an email outside ServiceNow which will be without ServiceNow domain name.Ex: test@gmail.com should be the "from" when I am sending notification .Can we able to configure new SMTP account with d...
Hi All,Can anyone please help me on the below requirement. The incident should be created automatically when the email will come to the mail id..and based on the subject the assignment group should be set automatically. Please let me know how to achi...
Can set the sys ID filter to Read-only? So that users won't be able to remove it and create their own filter? or Is there a way to Hide this and still have the Filter capability? Thanks
two step check box is not working properly .after getting ticked in the check box the two step verification is not working either.
When viewing this plugin, it shows it's available, but when you open the plugin it's showing that it's already installed. but application not seen in Application menu. Please let me know how to resolve this issue. Thanks in advance.!!
Hi I am very new to service now - I was wondering if it is possible to find / create a role that allows agents to have access to the Assets, Service Catalogue, and the Service Desk section of the menu Many Thanks Tom
I have an attachment on a change request record - I'm using a business rule to pass the attachment to a data source that is defined to process the contents of the attachment (using a transform map) and insert records into another table. My question i...
I have created a new UI action in the related list, to create a new record on rm_story table. After creation, it should added to related story field on the parent table record. How to get the submitted sys_id in UI action to set on the parent table r...
Hii everyone, Is there any way to earn credits in now learning platform without buying orwill servicenow provide free vouchers for certification by participating in any events , if anybody knows please tell to me it. Thank you,
Hi Team,We have integrated servicenow with AD. When the user account is created it is getting sync and it is inserting into the sys_user table. In AD if they modified the userid and in servicenow new user account is getting created. We just want to ...