I'm the Knowledge Management team lead. SD agents are using Configurable Workspace UI. The SD manager asked me to put the case template's links in our KBAs so that agents can just click on the link (which we should provide in the KBA) and it should p...
When sending an email through an incident that email should be counted as an 'update' (like when you click the 3 dots and then email.. and open the email box and hit send')I think service now is sending that email as an additional comment and it is l...
I made some changes to the risk assessment based on choices, and it is polluting questions. earlier to making the changes, when the user submits the risk assessment, again he wants to update it, it shows empty.
Hello All,I got an requirment that we need to trigger notification before 60 days of the contract expiry date (Date field).Can anyone help me how to configure this requirment.Regards,Hemanth
HI All, I have Create Custom table 'certificate table' in that table have one button called 'create task'.whenever user click the button auto-matic gentaed the Request task, values automatic takes the certificate table
Hi All,I have a new reference field created which is a referenced to Business App table. Whenever I select a Business App, the field should populate with number field not name field. I want the 'Number' field to populate instead of the 'Name' field i...
Hi All , I have a requirement where I want to replace GlideRecord with GlideAggregate and a 'COUNT' aggregate , How can I do it The functionality of the code should not be changed , I just want to replace GlideRecord with GlideAggregate and a 'COUNT...
Hi All,I got an requirement that we have to trigger notification for every 6hrs,12 hrs and 24 hrs till the date in one particular date field.please help me how to configure this requirement.FYI I have started working on this in flow designer in which...
Hello Community!I have one requirement in my project that, we need to remove empty option from suggestion when we click on empty field How to remove empty from suggestion Please help!
I have business requirement to sync sctask state to ritm without usage of BR. How it can be achieved by workflow?
While reporting on "sysapproval_approver" table, when I try to set a filter using "Approval For --> Idea" , I see some text added beside Idea that was not present before. I wanted to know if I can either remove it or change it to idea.Please refer th...
I am trying to understand the best field to use when calculating the wait time for the transfer from Virtual Agent to a Live Agent. We are looking at the AWA Work Item table and the Interaction table. I found in the descriptions below but need a lit...
Hello Team, We have a custom Table X and for some reason the numbering has started creating duplication at the insert of the record. I need help identifying duplicate records. The number of records are huge 900K+ so Group by will take forever. If we...
Hello Experts, We have a document ID field which is fetching "Applies to Table" value from some other source table. The Source table also has a filter query field, which I want to apply on the list being populated when I click the document ID field.B...