I'm looking to create a report for our IT Operations director that will show how many tickets are "worked" by an IT agent or analyst. Reporting on the number of tickets created or resolved is easy enough. However, we're looking to account for those t...
Hi,By using ATF How to click the Transfer button the mentioned Screenshot. As a user i want to write a ATF test step to click the Transfer button which is highlighted in the above screen. Help me out with the test step if we have any Thanks,
Hi Community, any idea how to set tab to be opened first for the user when they open an change let's say in csm/fsm configurable workspace? See the screenshot
Is it possible to take a screenshot of a users PC and paste it straight into the incident you are currently working on so it can be escalated with detail and efficiency? Or, does it require the first level technician to take the screenshot, save it o...
Hello All, Requirement: We want to restrict "App Engine Admins" group sc_tasks to other group members even they have itil role. For that we created a New ACL, if the user is not member of App Engine Admins group then he will not see the App Engine Ad...
In agent workspace whenever we attach a attachment for ex: image we can preview it …Admin can able to preview it but user is not able to preview it though he hs speacific roles like ITIL, agent_workspace_user. Also i checked ACL so the read acl on sy...
We are experiencing an issue where the "Description" field is not showing in the Service Portal after posting an incident. It's similar to https://www.servicenow.com/community/itsm-forum/short-description-field-not-showing-in-service-portal-after/m-p...
Hi All,I have below requirement In one of catalog item in the service portal when ever user select Target delivery date, Start time, End time and location variables. ( All variables have select box type) and user submit the ticket. after that when ot...
can give me one example of oncellEdit?
Hi All, I have a requirement to populate a set of value in a lookup select field 'Department' which is getting values from Department table based on the lookup select field 'Business Unit' which is getting values from Business Unit table. My soluti...
Hello All,We have a requirement where the client want to reset his/her account password without logging in the servicenow. This password should sync with his/her account in AD.Wanted to understand how this can be achieved and what third party tool wi...
Unable to checked advanced check box in ACL?I have checked check box when i am trying to save, but it's not checked . how to resolve this issue , please help me on this. Please find the below screenshot.Thanks
How to find incidents attached to the problem records?Scenario: we have 10 problem records , out of 4 problem records have incidents ,how to achieve this ?Please help me on this.Thanks
Hello team, I want daily report of hardware table and want to place the report on specific server’s path. Could you please guide me how can we achieve this? Thanks in advance,Nikita Gupta
Hello,Why does the "Manage Attachments" "Download All" include catalog variable attachments in the Zip file?My expectations would be that only the files that are listed in the "Manage Attachments" dialog would be in the zip file. Is there a supported...
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