How to call fix script from schedule job
Hi Team, Please assist How to call fix script from schedule job
Forum Posts
Reference qualifier not working on variable on portal
Dear ServiceNow community, I hope all is well! I am currently facing an incredibly annoying issue with a variable on a catalog item I have a "Lookup select box" variable on a Catalog Item called "City" that is looking up its values from a custom tab...
reference field values are not sorted in portal
I am referencing a service offerings table in one of the catalog item variable. All the options are looking sorted when I am checking in English language.But when i switch other languages then all the values are jumbled without any proper sort.I have...
Knowledge: Email KB (failed Hyperlink) notification
As A/An Knowledge Manager, I need the Knowledge notifications KB hyperlink to be fixed so that when clicking on the KB number, you're redirected to the SNOW article to view per requirements.
Resolved! Approvals are going to No longer required State
Hello, I am creating a flow, were I wanted to regenrate approvals based of some conditions. The approvals are gettings created correctly. But, when I reject the approval, and when the conditions mets I wanted to create approvals again. They are getti...
Converting Sys ID to Group Name in Assignment Rules and Handling Long Data Records
For the requirement to convert sys_id to group names in assignment rules, I updated the readable=true attribute for the condition field . It is working as expected, but I am now facing an issue with long data records, as I am unable to read the entir...
Looking for guidance on how best to use REQ, RITM and SCTASK.
Hello,We went live with SNOW in May and the biggest pain point across the board by far has been using the Service Request module, specifically how to use REQ, RITM and SCTASK. The 3 record system is causing major confusion across the requestors, fulf...
Resolved! Service Now API endpoint should accept the callbackURL parameter
Hi All,I m having a requirement where Service Now API endpoint should accept the callbackURL parameter and use that when state changes on change request.Could anyone please help me with the steps how ServiceNow API endpoint to accept the callback URL...
Reference qualifier in servicenow
HiIn my CatLog item there is two reference field "Business Unit", "Sub BU", both are referred to one table (attached in below). In portal when choose "Select BU you are requesting for" is 'Accelara' then "Select Sub BU you are requesting for" will sh...
How to make image enlarge on double click
Hello All,I'm inserting a image as a thumbnail in an article and want the image to show up in original size when it is double clicked.I see some images in ServiceNow educational courses that'll expand when I click on it.Currently, if I just insert an...
Need to send email to team with itil removal users list
Hi, I am able to remove itil role from user if they are not logged in 60 days, but I need to send an email to team members ex: test1@example.com, test2@example.com (in excel like: User ID, Name, Email, Last Login)before itil removal or after itil rem...
what is Order field in the change task form
wanted to know what is the Order field in the change task form
Opening favorites in Service Operations Workspace
Hello, when I open a favorite while operating out of SOW it takes me to a list of records with the view "Service Operations Workspace" but it has the normal backend UI. Is there a way to open favorites but stay in the SOW UI?
Model cleanup - report to identify all hardware computer models that have no associated CIs?
I am still relatively new to ServiceNow. We have recently gone live on ServiceNow ITSM incident, change, & request. During our implementation we created CIs for computers via SCCM discovery but we have not yet created assets and/or implemented Ass...
Resolved! Switch condition not working in workflow
Hi, I have created a workflow using a switch block and the variable used inside the switch condition is a single line text. I see the switch block is stuck and does not move to the next block. In the logs created through workflow see the typeof vari...
