Multiple problems mapped to a single incident. but only the latest problem is reflecting

raginiv
Tera Contributor

Multiple problems mapped to a single incident. but only the latest problem is reflecting in related records. edit button is not available. is it possible to view multiple problem records on single incident record. Please find the screenshot and help me to achieve multiple problem records on single incident record.

1 ACCEPTED SOLUTION

Vinuthna Ammana
Mega Guru
2 REPLIES 2

Vinuthna Ammana
Mega Guru

Hi @raginiv ,
Please check   Solved: How to Enable Edit UI Action button on Incident Re... - ServiceNow Community
to get edit button, also check the configuration of the problem related list.
Solved: Displaying problem record in the related list tab ... - ServiceNow Community

Regards,
Vinuthna

raginiv
Tera Contributor

@Vinuthna Ammana Thanks for the solution. it helped a lot. but the "omit edit" button was in read-only mode. unable to edit.