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10-08-2020 12:56 PM
I have a catalog item with a few fields. One of which is a select box called 'Problem Category'. I want to populate the assignment group of the task based on the problem category I select while creating the request.
This is my assignment rule.
This is my assign to field:
This is my catalog task with empty assignment group:
One think I noticed is, in the catalog task, when I save the form after I open it, it is assigning the group.
But I need it to be assigned the first time I open it.
Any help or alternatives would be highly appreciated.
Thank you!
Solved! Go to Solution.
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10-09-2020 08:26 AM
Assignment rules are the way to go. After a lot of trial and error, I was able to get my assignment rule to work. I just had to make the variable in my catalog item 'Global'.

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10-08-2020 01:06 PM
Hi,
I think the first time it do not have a reference to variable and hence it is not working.
We usually set the assignment group from workflow or flow designer and not like this for catalog task.
Thanks,
Ashutosh
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10-08-2020 01:43 PM
Can you tell me or share a link how I can achieve this using workflow?

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10-08-2020 02:26 PM
You can check advanced checkbox in Task activity in workflow and within the script you can use something like I provided in my other response.
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10-09-2020 08:25 AM
This is a solution but not the most ideal. I do not want to hard code the sys_ids nor do I want to invoke an extra database call. Thanks for the reply though. It certainly could have been a fall back strategy.