My user getting below error while fill up the exit interview survey.

[keval3]

Hi All,

My user getting below error while fill up the exit interview survey.

please let me know why this error is coming? what is reason behind this error.

Thanks & Regards

KP

[keval3]

Hi Amit,

in my instance I am not able to find that schedule job

[Amit Verma]

Hi @keval3 

It should be available as it comes OOB. On my instance, it is available as expected. Can you please try accessing it using the below URL ?

https://<Your  Instance URL>.service-now.com/nav_to.do?uri=%2Fsys_trigger.do%3Fsys_id%3De8785d109f233100736af84bc42e70ab

Thanks & Regards

Amit Verma

[keval3]

Hi Amit,

I got it. but the problem is that the issue came because that scheduled job? coz I have checked it but I have not get any idea about that. please refer below screen snap.

[Amit Verma]

Hi @keval3 

Probably, this job might be marking your surveys as expired. Can you please follow the below link and check if your users started facing this issue post the last successful execution of this job ?

https://www.servicenow.com/community/service-management-forum/is-it-possible-to-check-the-execution-...

Thanks & Regards

Amit Verma

[keval3]

Hi Amit,

I have checked the link provided by you but still I am not getting exact idea about that.