Need advice modifying script

[Wendy20]

Hello,

I am very new to scripting and need to advice.  How can I modify the below out of the box business rule script to synchronize "Cancel" state between Parent and child incidents?  Thank you in advanced for your advice.

updateChildIncidents();

function updateChildIncidents() {

if (current.state.changesTo(IncidentState.RESOLVED))

resolveChildIncidents();

else {

var value;

if (current.comments.changes()) {

value = deriveFieldValue('comments', gs.getMessage('Comment copied from Parent Incident'));

if (value && value != "")

executeFlowAction(current, 'comments', value);

}

if (current.work_notes.changes()) {

value = deriveFieldValue('work_notes', gs.getMessage('Work note copied from Parent Incident'));

if (value && value != "")

executeFlowAction(current, 'work_notes', value);

}

}

}

function executeFlowAction (parentIncidentGr, fieldName, value) {

try {

var inputs = {};

inputs['field'] = fieldName; // String 

inputs['value'] = value; // String 

inputs['parent_incident_gr'] = parentIncidentGr; // GlideRecord of table: incident 

sn_fd.FlowAPI.getRunner().action('global.update_child_incidents').inBackground().withInputs(inputs).run();

} catch (ex) {

var message = ex.getMessage();

gs.error(message);

}

}

function deriveFieldValue(fieldName, msg) {

var fieldRawValue = current.getValue(fieldName) + '';

var fieldValue = fieldRawValue.trim();

if (fieldValue && fieldValue.length > 0) {

if (fieldRawValue.indexOf(msg) == 0)

return (fieldRawValue);

else

return (msg + ": " + fieldRawValue);

}

return;

}

//

// Resolve active, unresolved incidents that are children of the current incident

//

function resolveChildIncidents() {

    //check if update is valid or aborted before updating child incidents

if(current.isActionAborted())

return;

var incident = new GlideRecord("incident");

incident.addActiveQuery();

incident.addQuery("parent_incident", current.sys_id);

incident.addQuery("state", "!=", IncidentState.RESOLVED);

incident.query();

var msg = "";

while (incident.next()) {

gs.print("Incident " + incident.number + ' resolved based on resolution of Parent Incident ' + current.number);

incident.state = IncidentState.RESOLVED;

if (incident.isValidField("close_notes") && incident.close_notes.nil()) {

msg = gs.getMessage('{0} copied from Parent Incident', current.close_notes.getLabel());

if (current.close_notes.toString().indexOf(msg) == 0)

incident.close_notes = current.close_notes;

else

incident.close_notes = msg + ": " + current.close_notes;

}

if(incident.isValidField("close_code"))

incident.close_code = current.close_code;

msg = gs.getMessage("Resolved based on resolution of Parent Incident.");

if (current.comments.toString().indexOf(msg) == 0)

incident.comments = current.comments;

else

incident.comments = msg + " " + current.comments;

incident.work_notes = current.work_notes;

incident.update();

}

}

[Saurabh Gupta]

HI,
You can try bel

updateChildIncidents();
 
function updateChildIncidents() {
if (current.state.changesTo(IncidentState.RESOLVED))
resolveChildIncidents();
else if(if (current.state.changesTo(IncidentState.CANCELLED)))
{
cancelChildIncidents();
}
else {
var value;
 
if (current.comments.changes()) {
value = deriveFieldValue('comments', gs.getMessage('Comment copied from Parent Incident'));
 
if (value && value != "")
executeFlowAction(current, 'comments', value);
}
 
if (current.work_notes.changes()) {
value = deriveFieldValue('work_notes', gs.getMessage('Work note copied from Parent Incident'));
 
if (value && value != "")
executeFlowAction(current, 'work_notes', value);
}
 
}
}
 
function executeFlowAction (parentIncidentGr, fieldName, value) {
 
try {
var inputs = {};
inputs['field'] = fieldName; // String 
inputs['value'] = value; // String 
inputs['parent_incident_gr'] = parentIncidentGr; // GlideRecord of table: incident 
sn_fd.FlowAPI.getRunner().action('global.update_child_incidents').inBackground().withInputs(inputs).run();
 
} catch (ex) {
var message = ex.getMessage();
gs.error(message);
}
 
}
 
function deriveFieldValue(fieldName, msg) {
 
var fieldRawValue = current.getValue(fieldName) + '';
var fieldValue = fieldRawValue.trim();
 
if (fieldValue && fieldValue.length > 0) {
 
if (fieldRawValue.indexOf(msg) == 0)
return (fieldRawValue);
else
return (msg + ": " + fieldRawValue);
}
 
return;
}
 
//
// Resolve active, unresolved incidents that are children of the current incident
//
function resolveChildIncidents() {
    //check if update is valid or aborted before updating child incidents
if(current.isActionAborted())
return;
 
var incident = new GlideRecord("incident");
incident.addActiveQuery();
incident.addQuery("parent_incident", current.sys_id);
incident.addQuery("state", "!=", IncidentState.RESOLVED);
incident.query();
var msg = "";
while (incident.next()) {
gs.print("Incident " + incident.number + ' resolved based on resolution of Parent Incident ' + current.number);
incident.state = IncidentState.RESOLVED;
if (incident.isValidField("close_notes") && incident.close_notes.nil()) {
msg = gs.getMessage('{0} copied from Parent Incident', current.close_notes.getLabel());
if (current.close_notes.toString().indexOf(msg) == 0)
incident.close_notes = current.close_notes;
else
incident.close_notes = msg + ": " + current.close_notes;
}
if(incident.isValidField("close_code"))
incident.close_code = current.close_code;
msg = gs.getMessage("Resolved based on resolution of Parent Incident.");
if (current.comments.toString().indexOf(msg) == 0)
incident.comments = current.comments;
else
incident.comments = msg + " " + current.comments;
incident.work_notes = current.work_notes;
incident.update();
}
}

function cancelChildIncidents() {
    //check if update is valid or aborted before updating child incidents
if(current.isActionAborted())
return;
 
var incident = new GlideRecord("incident");
incident.addActiveQuery();
incident.addQuery("parent_incident", current.sys_id);
incident.addQuery("state", "!=", IncidentState.CANCELED);
incident.query();
var msg = "";
while (incident.next()) {
incident.state = IncidentState.CANCELED;
msg = gs.getMessage("Canceled based on cancelation of Parent Incident.");
if (current.comments.toString().indexOf(msg) == 0)
incident.comments = current.comments;
else
incident.comments = msg + " " + current.comments;
incident.work_notes = current.work_notes;
incident.update();
}
}

ow script-

[Vishal Birajdar]

Hello @Wendy20 ,

There is OOTB business rule on incident table "Sync Child Incident State"

You can refer this BR and you will get the solution.