Need help on creating notification

Pradeepa B
Tera Contributor

Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contractor)

Could you please help me on this requirement?

 

Thank you

16 REPLIES 16

Ankur Bawiskar
Tera Patron
Tera Patron

@Pradeepa B 

so what did you start with and where are you stuck?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Shree_G
Kilo Sage

Hello @Pradeepa B ,

 

You can create a notification on "Task_sla" table with Task type = Incident.

 

All > System Notification > Notifications> Create New

 

When to send:

 

Shree_G_0-1745404959940.png

 

Use Related field for Assignment Group and Task type.

Shree_G_1-1745405020410.png

 

Who will receive:

 

Filter User with Title = Contractors.

 

Shree_G_2-1745405163278.png

 

 


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Pradeepa B
Tera Contributor

Hi @Shree_G ,

 

But email should trigger to only incident assignment group (User who have "title" as "contractor").

if user have title as employee, they should not receive the email.

could you please help me with the script?

Pradeepa B
Tera Contributor

@Shree_G ,

For example: If incident assignment group is "ABC1', then email should trigger to "ABC1" group member who have title as contractor.