Need help on creating notification

[Pradeepa B]

Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contractor)

Could you please help me on this requirement?

Thank you

[Ankur Bawiskar]

@Pradeepa B 

so what did you start with and where are you stuck?

[Shree_G]

Hello @Pradeepa B ,

You can create a notification on "Task_sla" table with Task type = Incident.

All > System Notification > Notifications> Create New

When to send:

Use Related field for Assignment Group and Task type.

Who will receive:

Filter User with Title = Contractors.

[Pradeepa B]

Hi @Shree_G ,

But email should trigger to only incident assignment group (User who have "title" as "contractor").

if user have title as employee, they should not receive the email.

could you please help me with the script?

[Pradeepa B]

@Shree_G ,

For example: If incident assignment group is "ABC1', then email should trigger to "ABC1" group member who have title as contractor.