Need help on creating notification
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04-23-2025 03:28 AM
Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users + incident assignment group(only which group members have title as contractor)
Could you please help me on this requirement?
Thank you
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04-24-2025 08:02 AM
Hi @Ankur Bawiskar ,
Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group members have Employment Status as contractor).
I have created the notification, when to send as event is fired.
Created the event registry and pulled in even name in the notification.
I have created the business rule,
Business rule script:
Could you please help me on this requirement and script?
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04-24-2025 09:10 AM
so what logs did you add and debug?
Unless you debug you won't know which line is breaking your script
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-25-2025 03:16 AM
Hi @Ankur Bawiskar ,
Notification is working fine, but it's triggering every 2%, how to fix this issue?
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04-25-2025 03:19 AM
Glad to know that my scripted helped you achieve your requirement.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-25-2025 03:20 AM
when should the email be sent?
you should ensure you configure the correct BR conditions
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader