Need help to update comments from jira to servicenow using jira spoke

[Naveen34]

I have created an integration between servicenow and jira using jira spoke, but while I'm trying to updated comments from jira to servicenow I'm not able to do that as the body of the comments are not being updated.

even tried one KB article from support team : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830760

but could not understand that, can anyone help me to implement the process mentioned in the link.

TIA. 

[Ravi9]

Could you tell me which part of the support kb article you didnt understand or you are stuck with ?

[Naveen34]

Hi Ravi,

I couldn't understand Resolution part.

They mentioned that we need to extract the values for the body tag from the comments tag and then pass this as an input to the next action which updates the work notes. Is it something we need to create a new input?

the entire resolution part is confusing for me including the code, Could you please simplify it for me.

TIA

[Ravi9]

I dont have jira spoke installed or configured

But i would assume something like below , also assuming you know how to use flow , below is a sample , you will have to take cue and make it work

first create an action with below input and script and output

and then add the action in your flow / subflow

once thats done then you can update work notes or whatever you want from it

[Naveen34]

Thank you for the response,

I have followed your steps but still getting an error