Fulfillers deal directly with the catalog task, but our requesters don't have access to the catalog tasks for their requests. If a fulfiller requires more information from the requester, how should they request this information? from the catalog task...
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio. i have already activated Notify plugin and got twilio number, now i need to find a way so that when new critical incident gets created it sends out SMS to...
We are trying to add a reference qualifier for the field Additional Assignee List to limit the users shown on the lookup for users that are members of a certain group. We can see that there is a filter value for the role the user has but there is non...
Hi all, We haven't implemented our SN Software Catalog and don't have any automations in place, yet. Quick question for you, where do you store (have stored) all your license keys? Do you use ServiceNow for this? If not, any repository method you sug...
Hi, We have enabled 'Service Portfolio Management' plugin in our instance. The requirement is to display outage details and availability report of Applications in the dashboard. Please guide me on this. Thanks,Gopi
Hi everyone,I have the following Catalog Client Script to make a field mandatory if a user has a specific role.function onLoad(){var user = g_user.hasRole('it_security');if(user == true){g_form.setMandatory('risk_comments_1',true);g_form.setMandatory...
Hi AllAnyway to retrieve view name in business rule? I tried current.view.name, view.name, sysparm_view.. but all cannot get the view. Anyone one can help?Thank you.
Hi,I have created a UI Action of List Choice Type and have fetched the selected values in client script.Is there any way if I could use the same fetched values in my server side part of same UI Action?Can we pass the values in gsftSubmit?
Hi all,I was having 1083 records with me in excel,i want to update the data in alm_hardware table and don't wanted to create any new records.From the script if(action=='insert')ignore=true;i updated some records (like asset tag,acquistion method)and ...
We are creating a custom widget that contains the incident resolution time (gr.resolved_at) and incident close time (gr.closed_at) but want to display it in different date time format (like July 11, 2017 12:35PM) instead of the system default 2017-07...
I am trying to apply the related list to more than one table, but there is a lack of documentation explaining how the advanced 'applies to' field works. Can someone explain to me how to apply the related list to more than one table please. I understa...
How to disable the Activity stream button on Requested Item and Catalog task across all views?
Hi, I tried to check in a mail script and a business rule if a field of journal type is empty, what is the best way to do it? does it different if i'm using "Journal Input" field? thank you!
Hi CommunityI created a custom catalog and I want to add it to Self-Service -> Service Catalog in the application, that is to say, I want to see My Catalog when I click on "Service Catalog" module, instead of the current "Service Catalog"Any ideas ...
I have two Lookup Select Box variables on a catalog item that reference to two columns on a specific table (Application Name and Permissions). These catalog item elements allow the requester to choose one Application Name and one Permission but have ...
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