Looking for suggestions. We have some canned emails that have static titles. I'm looking for a good way to auto-assign those Incidents to a particular group. In other words, if an email generated ticket comes in with a short description, "Payroll Iss...
I am a new user and am working on understanding the use of import sets to update existing records. in this case i've added a field called "room number" to the ci_computer table so I can tell where a computer is located. In a typical move situation we...
Does anyone know what character is used for 'wildcard' searches for the Global Text Search? I've tried "*" and "%" w/ out success.Thanks!
I believe it is possible to define what fields are displayed in a calendar report which will effectively become the forward schedule of change.At this stage I am not looking to code anything but I just want a feel for what the calendar report looks l...
I have been asked to explain reporting based on how to best determine what field to use. Reports seemed very straight forward to me so I was unsure what she needed. After looking at the wiki and further discussion I found what she was really looking ...