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Resolved! Related List vs. Embedded List

We were tasked with updating the INC and RITM forms by moving the existing Related Lists to the where our other tabs are located.  The objective is to eliminate a lot of scrolling on those records where the activity notes can be lengthy. The Related ...

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kevinthury by Tera Guru
  • 5450 Views
  • 2 replies
  • 1 helpfuls

Resolved! ACL on related list

I want to allow Read access to a related list on a CI if the user has read access to the CI. I defined an ACL on the related list table for this: answer = current.u_configuration_item.canRead(), but it is not working. The "u_configuration_item" field...

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Resolved! How to raise a Routine change using Standard change templates

Hi,I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.I have also modified the standard change properties and ha...

srikanthvk by Giga Expert
  • 3270 Views
  • 14 replies
  • 6 helpfuls

Resolved! Set Variable Editor as a tab on Requested Item form?

Hello, Is there a way to preset the Variable Editor formatted as a tab in the Requested Item form? So instead of showing the variables directly in the form, it should be just a tab, let's say after Catalog Tasks, Approves, Group Approvals, Variables....

Bogdan18 by Tera Guru
  • 2041 Views
  • 2 replies
  • 2 helpfuls

Updating a field on change of other fields.

Create a Business Rule on Incident  form such that whenever state changes from New to On Hold 'short_descrption'  field  needs to get updated as ********************** How to get this done.

Mahesh Babu5 by Kilo Contributor
  • 4705 Views
  • 3 replies
  • 3 helpfuls

Resolved! Can you help me

Create a business rule 'Remove Temp Incident  Rule' , This should execute only whenever any record removed from 'Incident' table.             - Query the incident number from 'incident_temp' table based on removed Incident Number record from 'Inciden...

teja6 by Kilo Contributor
  • 1518 Views
  • 6 replies
  • 1 helpfuls

Resolved! Catalog client script returns sysID instead of user's name

Hi - I know there are several posts about this and I've read through most of them, but I don't know how to apply it to my use case.  I have a request form with 2 reference fields, requested_by and requested_for.  I created an onChange catalog client ...

johnsonjohn by Tera Contributor
  • 4280 Views
  • 21 replies
  • 4 helpfuls

Resolved! How to Increase field length

Hi ServiceNow Gurus, I have a Service Portal form that contains a single line text field. The length of the field is the default value (40). How can I increase the max length of this field  to say 75 or 100? Thank you very much. Carlo

carlocsa by Kilo Expert
  • 1887 Views
  • 2 replies
  • 1 helpfuls

Resolved! Need to grant Change Manager Role access to read only field

Greetings,  Relative newbie here with limited ServiceNow knowledge so please be gentle.      I have the following requirement:  I would like to grant the Change Manager role access to edit a field which has been tagged via UI Policy to be read only a...

adrianh by Mega Guru
  • 2321 Views
  • 6 replies
  • 0 helpfuls

How to trigger Assignment rule from workflow

Hi Developers, Is there a way to trigger the assignment rule from the workflow when item approved.I have a assignment rule which has multilple conditions,i need to trigger it after the approval,any help would be appreciated. Regards, Abhishek

Abhishake1 by Giga Contributor
  • 2138 Views
  • 2 replies
  • 0 helpfuls