Resolved! How to disable Dashboards and Forms in Configuration item in Helsinki
Guys,Is it possible to disable the Dashboards and Forms in CI in Helsinki? PFB image for more details.(Seems like it's not an UI action)Please suggest.Thanks,Fathah
Forum Posts
Resolved! reports on WaterMark table
Hi All,A quick question.Is it possible to create reports on sys_watermarks(Email watermarks) table. If so how can it be achieved??Thanks in advance.
Change layout of record producer - columns?
Is it possible to have fields display in two columns on a record producer - rather than in one. For example, I have created a record producer to create an incident...there are two text fields I'd like to be in a wider column - Description and Short D...
Resolved! can a incident be associated to many problems?
We have users that will create multiple issues (for the same application) under the same incident. some of them could span several problem management items. I am wondering if you can have a one to many relationship between incident to problem m...
Resolved! How to pre populate the description field with some text?
Hi there,I would like to pre-populate the description field in an incident ticket with the following headings so when creating a new incident ticket user can provide all the information we require. Duration:Impact:Root Cause:Resolution:Actions:So...
Partner access to HI
Can our partner access to HI? If so, can they create HI account?
Resolved! Transform Script.. i need to update user name based on it's country and currency.. how should i add multiple conditions?
During importing I need to update user name based on it's country and currency.. how should i add multiple conditions?
Resolved! Set Requested For in Shopping Cart
Hi everyone,I am trying to use the default "Create Request" UI Action on Incident in order to have an itil User order an item on someone's behalf. The problem is, it is an extra step for the itil User to set the Caller as the Requested for in the Req...
Resolved! The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?
The manage attachments paperclip is not visible in the portal page (Helsinki), although its visible when I 'try' the catalog item, from the 'Maintain Items' module. What could be wrong?
what role is required to see Visual task board . Please suggest more on this .
what role is required to see Visual task board . Please suggest more on this .
Resolved! Time Worked - Not accurate when two people are in the same Incident
My company wants to use the Time worked Field as a way to track the time it takes to resolve an issue. However, if two users are in the same ticket researching and save at different points in time the timer starts over and does not record both total ...
Resolved! What is a "Summary Macro" and can it be used to add help text to a macro field?
I've seen this field on the type specification for a Macro variable, but I can't find any documentation about what it does. Anyone have any information? Screenshot below
Resolved! Data Lookup Definition
Hi I want to set the assignment group based on category and subcategory for problem using data definitionSteps done by me 1.create custom table --Name : Problem Assignment Lookup ; extends table : [dl_matcher]2.created the required fields i.e categ...
Resolved! Change "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection"
Where is the error message "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection located"? I have a request from the product owner to change the message and I can't locate it in our system....
Resolved! Automatically add role to group via script
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I cannot get the role portion to work. I am not sure how...
| User | Count |
|---|---|
| 30 | |
| 17 | |
| 11 | |
| 10 | |
| 10 |
