Forum Posts
Assessment Creation API and Assessment Instance
I'm able to create assessable records using the AssessmentCreation API from a business rule. However, this doesn't create the assessment instances with assigned users. You would have to manually assigned the users to each assessable record. Has anyo...
How to edit the distribution list of a scheduled report in Service-Now
Couldn't find any option to edit the list of email address to which a scheduled report has to be sent. I chose the edit mode of the report but still couldn't find any option to edit the previous distribution list. Please help if possible. Thank you ...
Business Rule Conditions - Role baed
When setting up Business Rules, I have included conditions to allow these to only run when logged in user has specific roles. 1. Business Rule should not run for admin. 2. Business Rule should run for user with multiple roles. Here are some examples...
Resolved! On-Call: Editing Rotas
Hello, For the on-call scheduling application, I know that the rota_admin has the following abilities: A user with the rota_admin [OnCall admin] role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the roster...
Resolved! Setting field values in UI page to bold
I am trying to set field values in UI page to bold, I want the labels to just be the same but only the field values bold.How can I do this?
kepner tregoe
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
I need a API to pull incidents between date range?
I need a API to pull incidents between date range?
Resolved! CHG: Where and how is text "Change is waiting for approval" set?
Hi guys On a change, when you press the "Request Approval" button, SN will move the CHG to State=Assess, and will show you a text in a blue box: "Change is waiting for approval". Where and how is this set... ? Is it possible to change i ...? Thanks ...
Resolved! mass close incidents
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Resolved! SLA planned end date and actual time left incorrectly populated
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
Multiple RITMs for the same request
Hi Community,Is there any ways to have multiple multiple RITMs depending on Quantity selected? I need run each RITM workflow individually instead of one workflow for all requested items.Seems like using Add cart capability, i can add same item multip...
Resolved! Handling Close code and Close notes when resolving incidents
Close code and Close notes are mandatory when an incident is being resolved or closed. The UI policy that enforces this requirement fails when the incident form doesn't contain the Closure Info section or the incident is being resolved by a related ...
How to check whether the current user has particular role using that role's sysid?
Hi All, In ACL, how to check whether the logged in user has particular role? I know we can achieve it by using the method "hasRole".Example - gs.hasRole("RoleName"); But, I want to check it by comparing it with Role Sys Id. How to do that? Any Ideas?...
check if logged in user has end user role using client script
Hi Friends, Could someone please let me know, how can I check if logged in user has end user role using client script ? THank you. Rishi
