Need help to update comments from jira to servicenow using jira spoke

[Naveen34]

I have created an integration between servicenow and jira using jira spoke, but while I'm trying to updated comments from jira to servicenow I'm not able to do that as the body of the comments are not being updated.

even tried one KB article from support team : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830760

but could not understand that, can anyone help me to implement the process mentioned in the link.

TIA. 

[Ravi9]

by looking the screenshot it seems like you are not getting response from JIRA ! can you confirm that with proper logs or share all the details of your flow execution

[Eric Smith]

Naveen, hello. Did you resolve your issue? I assume you made the connection between the systems by yourself. I'm not sure if you're open to using an external tool, but you may take a look at zigiops. That's what we use and so far all is working perfectly.