Need help with auto-populating SC_Task Due Date field with the Value from a form date field
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2024 10:01 AM
Hello all,
I have a requirement to auto-populate the Task Due Date with the Return Call Due entered on the form.
______________________________________________________
Any help will be appreciated.
- Labels:
-
Service Catalog
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2024 01:07 PM
Yes , like same but not on Requested Item,
Check there should be some steps for Catalog Task, you need to write there. ( Assumeing this Due Date field you are showing is on SCTASK Form )
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-10-2024 12:17 PM - edited 04-10-2024 12:20 PM
Hello @Hola Ola ,
If you are using record producer to create task based record e.g. incident, case, etc., then, you can use record producer's script to auto-populate the value on the target record.
e.g. current.<target_record_column_name> = producer.<variable_name>;
For given scenario - current.due_date = producer.return_call_due;
If you are using catalog item, you can any one of the following - Business Rule, Workflow activity, Flow, etc. but the syntax would vary.
e.g. current.due_date = current.variables.<variable_name>;
For given scenario - current.due_date = current.variables.return_call_due;
To help you better on this, Could you elaborate what exactly are you trying to implement?
Mark this as Correct/Helpful if applicable.
Regards,
Shubham