Need to add custom table records to the My Request in the portal

[Nagashree5]

Hi All,

I have created a scoped app called Automation and created a table called Automation Cases. For the scoped app, I have created a new portal as well, In the header I'm using the OOB My requests Menu Item like below.

Currently, it shows the incidents, Request items which are opened or closed. Here, I want to show the Automation cases as well. How do I achieve this.

Could anyone please guide me.

Thanks in Advance,

Nagashree.

[Hayo Lubbers]

Hi,

Have a look at the My Request Filter:

https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/employee-center/ta...

[Mike_R]

Add it to the table "My Request Filter"

instanceName.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue&sysparm_view=

And then configure the standard ticket page for that table

instanceName.service-now.com/ticket_configuration_list.do?sysparm_query=active%3Dtrue&sysparm_view=

[Community Alums · Accepted solution]

Hi @Nagashree5 ,

 You will need to create a record in the request_filter table and it would start showing up in the My Requests.