Need to attach SLA to incidents when we import incidents in Servicenow.

[devendranarun]

Hello Experts,

My client is migrating from JIRA to Servicenow application.

They are planning to import all open JIRA tickets in Servicenow.

While i imported the JIRA tickets in sub-prod instance, i see that the incidents are created without SLAs attached to it.

Is there a way to attach the SLAs?

I have unchecked "Run business rule" option in Transform map.

Thanks,

Arun

[Dr Atul G- LNG]

Hi @devendranarun 

SLA will get attached when the condition met, as you imported the records from Jira, you if condition is met it will attached.

[devendranarun]

Hi,

Thanks for your reply.

The SLA condition is satisfied but still the SLA is not attached.

When i check the Run business rule checkbox in transform script, then the SLA is attached.

But, i dont want to enable this checkbox as this triggers email notifications also.

Is there any alternative way to attach the SLAs?

Thanks,

Arun

[Dr Atul G- LNG]

Hi @devendranarun 

No mate, no way.

This is expected way only. 

[James Chun]

Hey @devendranarun,

How many incidents are we talking about?

If it's not too many, I think you can leave the 'run business rule' unchecked and use the 'Repair SLAs' functionality to generate the Task SLAs. But these can also trigger email notifications, so make sure you test them thoroughly.

Cheers