Need to Change the State to Implement when Start Date is Reached in Change Request

User395771
Tera Contributor

‎11-24-2020 04:52 AM

We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ?

When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached.

States Below :

Implement= -1
Scheduled= -2

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎11-24-2020 10:45 AM

Yes, you can configure business rule on change_request table to update state based planned state date.

 

Regards,

Sachin

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Inactive_Us1253
Giga Contributor
In response to sachin_namjoshi

‎06-18-2021 07:18 AM

How can you do that?

Can you exemplify?

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Inactive_Us1253
Giga Contributor

‎06-18-2021 07:19 AM

I have the exact question, can someone help with this thread?

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Swapnil Soni1
Giga Guru

‎06-18-2021 07:41 AM

Hello,

Check this thread here is BR written that helps you

https://community.servicenow.com/community?id=community_question&sys_id=a2904296dbff6b04200f0b55ca96...

 

Let me know if this works!!