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12-10-2020 02:22 AM
Hi
I need to create a bidirectional integration between two Snow instances by using OOB table APIin
ex if i create or update a incident in source instance it should create or update incident in target instance and viceversa.
Can anyone help me in doing this.
Thank You
Shashank K S
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12-10-2020 02:42 AM
Hi,
You can use OOB Table API methods.
Refer below link for step by step instructions
ServiceNow to ServiceNow Integration using REST API and PUSH and PUT methods with Business Rule
You can also explore on Ebonding Spoke with less scripting
Refer the below link which has the approach with example shared by me.
Integration hub ebonding spoke
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-10-2020 04:33 AM
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12-10-2020 08:43 AM
Hi Ankur i have tried it .The code is working good for unidirecrtion integration,but its not working for bidirectional integrtion.
ex if i create or update a incident in dev9999 instance its creating or updating a incident in dev8888
but when i try to cretae or update in dev8888 its not creating or updting in dev9999
Is their any easy way to get through both bidirectional integration
Thank You
Shashank
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12-10-2020 09:45 AM
Hi,
try to replicate the same steps in the other instance also.
Are you populating the incident number in the Correlation ID field so that the integration knows which incident in target instance to update.
You can also explore on the ebonding spoke I mentioned earlier.
Refer the link I shared where I have shared how to do that
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-10-2020 07:19 PM
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12-10-2020 09:20 PM
Hi,
Please populate the correlation id whenever incident is created in instance B with the sys_id
please share how are you consuming the other instance endpoint; in that send the incident sys_id in the correlation_id
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader