Need to have multiple Ci in single change request

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ā09-30-2018 11:42 PM
I have created custom change table and extended it from Change_Request table. There is a field as 'Configuration Item' where one needs to select CI. I need to select multiple CI at the time of creating change. Is there any way that I can achieve this. Along with multiple CIs, Conflict status check should also working. Currently it is working for Single CI. I also checked 'Bulk CI' Plugin but that is working for OOTB Change Request Table. Any suggestions are welcomed.
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Change Management

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ā09-30-2018 11:48 PM
First question would be, why a separate table and not use the existing change table? Is the reason selection of multiple CIs? If the reason is multiple CIs, you can have the users enter the CIs using the Affected CI related list.
With respect to conflict checking, this is done using the business rule 'Update Conflicts'.

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ā09-30-2018 11:52 PM
As per requirement, I need to implement change management on extended custom table.
Multiple CI and corresponding conflict check works fine on OOTB table
I need to implement the same on my custom table.

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ā10-01-2018 12:15 AM
Since you choose to not answer the question on the intent of the extended table, I am going to skip asking it again.
I have already answered the question about conflict check. You need to specifically replicate the 'ChangeCheckConflicts' script include. For multiple CI, since this a custom table, you can add a glidelist field pointing to CI table to allow multiple selection incase you do not want to use the related list option.

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ā10-01-2018 07:55 AM
Identify the additional configuration items that are affected by the change using the Additional CIs related list.
Enable the collision detection to check the current change requestās CI and affected CIs against other change requests' CI and affected CIs. This is done by changing the change.conflict.mode to advanced. Refer to Installed with Change Management - Collision Detector.