Need to populate Asset Serial number in service catalog variable

[varma2]

Hi All,

Need to populate requested for assets in lookup variable in catalog.

we have a requested for variable  and  we need to get the value of requested for Assets serial number from the (Alm_hardware ) table to populate in  (serialnumber_varible ) lookup select box in catalog item.

Please suggest.

Thank you all.

[Ankur Bawiskar]

@varma2 

is bmm_Namee a reference or lookup select box?

also can you try updating this for that variable

Lookup label - serial_number

Lookup value - sys Id

[varma2]

Hi @Ankur Bawiskar ,

Yes  bmm_Name is reference and i have tried.

Lookup label - serial_number

Lookup value - sys Id

now also assets are not filtering and it shows in sys id's.

Please suggest.

Thanks 

[Ankur Bawiskar]

@varma2 

what happens if you don't apply any advanced ref qualifier?

is this issue coming for admins or non-admins?

[varma2]

@Ankur Bawiskar 

After removed advance qualifier it showing same result for admin and non admins as well.

Please suggest.

Thanks,

[Ankur Bawiskar]

@varma2 

since now we have no ref qualifier it should at least show the records which are not filtered

try creating another lookup variable and add ref qualifier and variable attributes to it and deactivate the older one