Need to trigger NOTIFICATION on record update

[_Gaurav]

Hi Everyone,

I got a requirement in which I need to trigger a single email template with different values whenever there is any change made on any table in the instance.

In Detail:

1. For this, I have created an email template with different fields like - Number, Assigned to, Assignment Group and Other.

2. Whenever I make an update on any table (table can be incident, problem, change, call ....) this particular notification should be sent from the instance with table values. For ex: If I made any changes on "Incident" this particular notification should contain Incident filed values and If I made any changes on "Change" this particular notification should contain Change field value and so on.
Any help on this would be appreciated.

Thanks.

[Harsh Vardhan]

you can create a notification here and Send when field Select When a record is inserted or updated, then checked the "Update" check box.

and there you can call your email template there. 

adding doc link here for further details. 

Create an email notification

[_Gaurav]

Hi Harshvardhan,

I have already created a template and notification as well. My point was how can I trigger a single template with different values. The table can be incident, problem (extended by TASK table) or any custom table.

[Harsh Vardhan]

if the column which you have used in your template that exist in the custom table or ootb table then it will work.  

[Dubz]

You will have to set the notification up on the task table as this is the base table for incident, problem, change etc. You will have to be careful to only include fields that exist on all forms using this notification as it could mess up the notification content otherwise.