Need to view document attached in the form without downloading

[vijay23]

Hi All,

I have an urgent requirement 

Need to view document attached in the form(Incident, problem, change, etc..) without downloading

Thanks 

Vijay

[asifnoor]

Hello Vijay,

What type of document it will be and how do you want to view them?

[asifnoor]

Hi Vijay,

Check this link. This should help you to view documents in ServiceNow instead of downloading.

https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/task/view-atta...

Mark the comment as a correct answer and helpful if it helps to solve the problem.

[vijay23]

Hi Asif,

Thanks for the immediate response

Any attachment in the incident, problem, change

[asifnoor · Accepted solution]

Hello Vijay,

Do understand that attachment can be of any file type. And based on filee types, you need different softwares to open them.

If the attachment is video you cannot open it in in any documetn viewer. Similarly you cannot open a pdf under word player.

So you need to first check what all attachments you wanted to open and accordingly you have to integrate with different software. 

Document viewer helps you to open doc, xls, ppt pdf, jpg. It cannot open a video file.

Ref: https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/Docume...

Mark the comment as a correct answer and helpful if this helps to solve the problem.