Need to view document attached in the form without downloading

vijay23 · ‎10-12-2020

Hi All,

I have an urgent requirement

Need to view document attached in the form(Incident, problem, change, etc..) without downloading

Thanks

Vijay

asifnoor · ‎10-13-2020

Hello Vijay,

Do understand that attachment can be of any file type. And based on filee types, you need different softwares to open them.

If the attachment is video you cannot open it in in any documetn viewer. Similarly you cannot open a pdf under word player.

So you need to first check what all attachments you wanted to open and accordingly you have to integrate with different software.

Document viewer helps you to open doc, xls, ppt pdf, jpg. It cannot open a video file.

Ref: https://docs.servicenow.com/bundle/paris-platform-user-interface/page/use/using-forms/concept/Docume...

Mark the comment as a correct answer and helpful if this helps to solve the problem.

View solution in original post

Appli · ‎10-13-2020

Hi Vijay, indeed OOB viewer supports just some of file types:

May be you can enable uploading files of these types only (and block all other via BR or so); by that viewer will be able to process all types from its supported list 🙂

Thank you

Hope it helps

community user · ‎02-01-2024

download the pluging document viewer or

do to the dictionary table and select collection field of the particular table where you need to view the document and in the attribute field add the attribute "use document viewer" Value as true and save you'll be able to vier document without downloading it