Need to visible "Add" button in related list in problem form when state is closed

[Asha Pathak]

When state is new , it shows the Add button in related list

But when state is closed , it does not show the Add button on related list

Is there any way to show Add button in related list when state is closed

[Harish KM · Accepted solution]

Hi @Asha Pathak I am using OR condition here so as long as the parent table is problem, the 1st condition (parent.sys_class_name == 'problem') will execute and will ignore the other condition (parent.active == true), for other tables the parent.active will be true. this way there is no impact for other tables and condition works as expected.

Does it work? If yes please accept the solution:)

[Asha Pathak]

@Harish KM 
It shows Add button , but no records are added in related list

[Harish KM]

Hi @Asha Pathak Records will not show, you need to click on add button to add ci to the list.

[Asha Pathak]

@Harish KM After clicking , it will not show

[Asha Pathak]

@Harish KM After clicking, It works for incident and change , but not for Affected CIs and service offering

[Harish KM · Accepted solution]

HI @Asha Pathak after checking itseems OOB servicenow you cannot add a CI to the closed records, we would need to do a changes to the OOB script include AssociateCIToTask.

Modified script:

    script include: AssociateCIToTask

function to modify: _isValidTask

    _isValidTask: function(id) {

        var gr = new GlideRecord('task');

        //return gr.get(id) && gr.active; // need to remove gr.active here to add Ci

        gs.info("ID==>"+ gr.get(id));

        return gr.get(id);

    },

After modifying the above function CI gets added to the closed records