Need to visible "Add" button in related list in problem form when state is closed

[Asha Pathak]

When state is new , it shows the Add button in related list

But when state is closed , it does not show the Add button on related list

Is there any way to show Add button in related list when state is closed

[Harish KM · Accepted solution]

Hi @Asha Pathak I am using OR condition here so as long as the parent table is problem, the 1st condition (parent.sys_class_name == 'problem') will execute and will ignore the other condition (parent.active == true), for other tables the parent.active will be true. this way there is no impact for other tables and condition works as expected.

Does it work? If yes please accept the solution:)

[Harish KM]

Hi @Asha Pathak the OOB UI action "ADD" has a condition where it checks parent.active == true in below screenshot which hides the add button when problem state is resolved or closed , because when problem is resolved or closed active field becomes false and the condition evaluates to true which hides the Add button.

you would need to modify this OOB condition

[Asha Pathak]

Hello @Harish KM 
Thank you! But it is for only Change request and service offering .
For incident , Affected CIs, there are now condition as  parent.active == true

For cmdb_ci , condition is

For Incident

How to add condition

[Harish KM]

Hi @Asha Pathak can you paste the script include of the function canShowRelatedListUiAction here, you would need to modify the script accordingly to show button

[Harish KM]

Hi @Asha Pathak I checked OOB script include and found out the below function is called into incidentUtils script include, you would need to modify BulkAddIncidents script include and remove parent.active == true from below script for add button to be visible