Need to visible "Add" button in related list in problem form when state is closed

Asha Pathak · ‎03-31-2024

When state is new , it shows the Add button in related list

But when state is closed , it does not show the Add button on related list

Is there any way to show Add button in related list when state is closed

Harish KM · ‎04-02-2024

Hi @Asha Pathak I am using OR condition here so as long as the parent table is problem, the 1st condition (parent.sys_class_name == 'problem') will execute and will ignore the other condition (parent.active == true), for other tables the parent.active will be true. this way there is no impact for other tables and condition works as expected.

Does it work? If yes please accept the solution:)

Regards
Harish

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Harish KM · ‎04-02-2024

HI @Asha Pathak after checking itseems OOB servicenow you cannot add a CI to the closed records, we would need to do a changes to the OOB script include AssociateCIToTask.

Modified script:

script include: AssociateCIToTask

function to modify: _isValidTask

_isValidTask: function(id) {

var gr = new GlideRecord('task');

//return gr.get(id) && gr.active; // need to remove gr.active here to add Ci

gs.info("ID==>"+ gr.get(id));

return gr.get(id);

},

After modifying the above function CI gets added to the closed records

Regards
Harish

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Asha Pathak · ‎04-03-2024

@Harish KM It workd , Thanks a lot!!!

Asha Pathak · ‎05-06-2024

@Harish KM Can you please tell me the script include name for problem record
Means in change request ui action "BulkAddChangeRequest" is present , like this