Needing multiple approval e-mails

[daniellethomson]

Hello!

We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to create separate approval emails for multiple applications?

This is a huge deal in our environment any help or ideas are welcomed!

Thank you,

Danielle

[daniellethomson · Accepted solution]

I came across the correct answer for us. If I added a condition on the original approval request email notification to only run on the change_request table then I was able to create/use the Catalog Request template by also adding a condition to only run on the request table. So far so good!

Thank you everyone for your help.