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‎06-09-2015 02:25 PM
Hello!
We have been told by our Service Now implementors that there is no way to create multiple approval emails. We need to have a very specific template for Change approvals and another template for Service Request Approvals. Is there anyway to create separate approval emails for multiple applications?
This is a huge deal in our environment any help or ideas are welcomed!
Thank you,
Danielle
Solved! Go to Solution.
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‎06-10-2015 01:09 PM
I came across the correct answer for us. If I added a condition on the original approval request email notification to only run on the change_request table then I was able to create/use the Catalog Request template by also adding a condition to only run on the request table. So far so good!
Thank you everyone for your help.
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‎06-10-2015 01:09 PM
I came across the correct answer for us. If I added a condition on the original approval request email notification to only run on the change_request table then I was able to create/use the Catalog Request template by also adding a condition to only run on the request table. So far so good!
Thank you everyone for your help.