new sla creations

[BhujangiG]

Three SLA records are linked to a ticket change (CHG):

• SLA for assessing phase => 5 working days
  • Trigger: Request approval button has been clicked
  • Stop:
    • Emergency & Standard change: CIO approval
    • Major change: CEO/CTIO approval
    • Minor change: Head of IT operations & Infra approval
    • Operational/Routine change: Technical Review/Assessment task closure
  • On hold: None
• SLA for implementation => 5 working days
  • Trigger: Button “Implement” has been clicked
  • Stop: Last CTASK has been closed (rollback task or conclusive verifications & testing)
  • On hold: None
• SLA for post-implementation phase (Review) => 5 working days
  • Trigger: Button “Review” has been clicked
  • Stop: Button “Close” has been clicked
  • On hold: None

[glideFather]

Hi @BhujangiG,

what's the ambition of your post? It seems to be an assignment to be done, just go to your instance and create it accordingly.

What's the stopper?