Why problem remains active true despite changing the problem to closed ??
What makes problem still in active state despite problem state is closed.Pls give me your suggestions!!
Forum Posts
HI All
Hi All, 'x' person is in the' ABC' group.but no ticket should go to himhow to ratify this problem Thanks ADV
Old priority values are not showing in report or on tickets
Hi All, We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from vie...
Difference between Child Incidents and Incident Tasks
Currently in our instance, agents can create both Incident Tasks as well as Child Incidents on an Incident. We need to get a better understanding into the differences between the two, the use cases both of these serve, is it best to keep both enabled...
Unable to create cross scope privilege from global to customer service
Hi,We have a requirement to call a function of Customer Service scope (accessible only this scope) from Global application.Since we are unable to call directly that script include from global, hence, we are trying to create cross scoped privilege acc...
Busi rule is not Executing on the change table, when the changes are created by the system.
I have created the after insert BR to update the owner group to other one. But that businesses rule was not executing even though the all the conditions are met. That was executing when i created the change request manually with the same conditions...
redirect to notes tab from resolution tab on incidnet form
Hi Team,Currently i have configured Re-open UI action. Once the state is resolved this works after filling the resolution information. once we click on reopen it should take us to Notes section additional comments as we made it mandatory. Instead it ...
New Landing page in agent workspace ui builder not saving the filter
Hi Team, We are facing an issue with list simple component in UI builder. We have added the this component in the new landing page and we have given request table. we want to show only 'x' group requests in this landing page. so we have added the fil...
Create utility to capture all configs related to table in one click except data?
Hello Experts,I need to create a utility which will capture all the configs in a table in a single click for custom tables - all configs system table - all custom cofigs + OOB updated by external party any help would be highly appreciated.
Reference qualifier with catalog item
Hi All, I have a variable. name "ABC" it's a choice list, and another variable which is a List collector name "BCD". So variable BCD depends on ABC variable. So I have used a reference qualifier in BCD variable. javascript new ScriptIncludeName.Fun...
how can i reference dynamic cmdb group in servicenow reference variable
Hi All, i want to reference dynamic cmdb group for a perticular ci in reference variable in cataolg item how can i achieve this?? can anyone help me on this. thanks
Add a specific file in a notification
Hi experts, A notification has been created with the configuration to include attachments, the problem is that only 1 specific file that our fulfiller will place in the task is required to travel in the notification, not all of them. This is possible...
As an approver, I want my submitter to redo the form fields if I reject it
Hello everyone, As an approver, I want my submitter to be able to update the form he submitted with notes I provide. The notes aren't necessary, but would be nice. I thought I would use the "Rollback to" workflow, however, I am not sure how or if th...
Remove Option is not working in Ritm/Sc Task
Hello Community, I need a remove a choice of variable of a variable set, so i written on load client script g_form.removeoption() and removed the variable choice, but it removed the option from service catalog, but when a requested is created i am st...
Duplicate entries in the Stages in the RITM record.
Hello, Duplicate entries are showing for the stages of the RITM to the front end user even though not having the duplicate choices.Checked in Flow Designer also, and there is no duplicate stages and checked in s workflow -> stage sets entries of RITM...
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