ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! I want to remove those items from my new SP portal

Hi, I have created a New Service portal in ServiceNow. in to that i want to remove some of the catalog items but it should not going to affect remaining OOB portals which are already available in the system.Please help me out how can we do the same. ...

kranthi2_1-1709402034274.png
kranthi2 by Tera Expert
  • 695 Views
  • 10 replies
  • 0 helpfuls

Resolved! Change Assigned to mandatory

Hello All, I have requirement on the change task when we open the change task assigned to mandatory and needs to populate that info that assigned to is mandatory to close the ctask  can any one help on this

MK21 by Tera Contributor
  • 568 Views
  • 7 replies
  • 1 helpfuls

Resolved! Change approval

When a change goes to 'assess' state, approval of the change should go to the selected CI's approval group.Need help on this use case .

Create a tabbed variables on the Native or ITIL view

Hello Everyone,Good day. I have a requirement to create a tabbed forms on the catalog item and for that i have already created the new widget for that and that is working as expected on the service portal.After submitting the request, on the RITM for...

Mainkanta by Tera Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

OKTA Spoke - OKTA Group table data issues

Seeing some interesting behaviour on what I presume is a remote table via the OKTA Spoke, some records are returning no Group ID (is empty) if you filter the table for the group name, however if you filter for the actual group ID the correct record i...

Mulson by Tera Contributor
  • 445 Views
  • 1 replies
  • 0 helpfuls

Iframe Issue.

Hi All, We want to open  external portal from ServiceNow using iFrame.But we are getting authentication issue when we will try to open.When we are trying to investigate the issue we check in console that session storage is empty. The external portal ...

Send notification to guest user email

We have created a flow which triggers when an email is received from one email id. Now when a user whose account is present in instance for that it is working fine.For unknown account we are facing following issue:1. In activity it is showing that th...

Daemon1 by Tera Contributor
  • 706 Views
  • 6 replies
  • 0 helpfuls

Reporting on Checklist Progress

I have a catalog task with a checklist.  How can I display the current top unfinished checklist item in a report?

mehling by Tera Contributor
  • 725 Views
  • 2 replies
  • 0 helpfuls

Unable to get the Fix Script Running to create a relationship

Hello Experts. I am trying to run a fix script which will help to create a type consumes::consumedby, however when I am trying to compare two fields for e.g. u_application_release_cit_id from the Application service with the correlation_id of a busin...

Nilanjan1 by Mega Sage
  • 221 Views
  • 1 replies
  • 1 helpfuls