Hi,Is there a way to send a communication email to all end users allowed to create incidents on ServiceNow?Is there any way to achieve this@Maik Skoddow @Mark Roethof @Gaurav Shirsat @tltoulson @Ankur Bawiskar @Chuck Tomasi @Dr Atul G- LNG @swathisar...
Hello Everyone, We have used "post a message" slack action in the flow, which will send the message into slack channel. However we need to add hyperlink into message. I tried many different ways which I found on community, but nothing is working all ...
Use Case: We recently received a request to enable the audit for proc_rec_slip_item tableResolutionGo to Dictionary Entries table.Search for the table name.Set the Audit field to 'true' for empty column name and type as Collection. Result For mor...
Hi , Phone number validation on form it should contains only numbers with - and + How can I achieve this one from regex? Thanks
Hello all,I would need the approvers to read the data and have added approver_user to read acl, when they see in the list the data is vsisible but when they see the related tab in change form the data is not visible.Please help. Thanks & Regards,Kav...
To achieve this We have to write condition in MajorIncidentTriggerRule script include which is extended by MajorIncidentTriggerRuleSNC OOB. Can anyone please let me know that how to give the condition for if not P1 and P2 return False ?
Hi all,My CAB meeting is on Wednesday. I want to add a filter to add all change requests moved to Assess before Monday night. Is it possible to put this filter? If so, what is the field I should use? Thank you.
getting below error in the incident form i have written on change client script, script is working fine but getting below error in the incident form the script is related to converting the phone number after user entered it will automatically convert...
I'm attempting to restrict the visibility of a catalog item with a user criteria script. I've followed the example given in this question Solved: How to restrict catalog item for user country - ServiceNow Community However the presence of the script ...
Hi All, I have below requirement.Copy worknotes from IncidentTask to Incident.I have write BR for this but BR is not working please let me know what is issue in my BR. (BR is on After Insert and Update)(function executeRule(current, previous /*null w...
Good afternoon, My business is requiring a general/catch all SLA be added to requested item sc_tasks that generate without a task SLA. Would it be best to add the SLA to those missing tasks via a Fix Script or Business Rule? -Landen
Hi folks, I'm looking to have a stop condition on an SLA based on the actual comment to the requester. It is my understanding (although please correct me if I'm wrong) that the default stop state for First Contact Resolution is when the request is as...
I copied an order guide and made some changes to it. However, when I submit a request, the issue arises where the 'requested for' and 'opened for' fields display the same person, even though I selected correctly during submission. The original order ...
In a catalog item create a 'Mobile Number' variable this variable will only contain 14 digits and can not contain any space.
