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User Administrator | Group members are not visible in related list

Hi All, We have added users in groups but now we are facing issue like whenever we open group record then user is not visible under the 'group member related list'.But when we open the User record the group is visible under groups tabIn sys_user_grme...

Milind1_0-1711445806509.png Milind1_0-1711445973708.png Milind1_1-1711446053650.png
Milind1 by Tera Contributor
  • 570 Views
  • 4 replies
  • 0 helpfuls

How to hide Widget buttons in Service Portal for RITM

Hello All, I created a Custom Widget and added in Standard Ticket configurations of Action widget.Now its showing like this- We need to show buttons based on state.If i click on Cancel-Then the state of the RITM goes to Closed Incomplete and If i cli...

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sattar3 by Tera Contributor
  • 441 Views
  • 1 replies
  • 0 helpfuls

PowerShell script is missing in MID Server

The PowerShell script 'AQCCPSScript.ps1' was added manually in 'PowerShell' folder in MID Server but it is missing or disappear suddenly or next day from folder 'PowerShell' in MID Server, hence I am getting below error. C:\MidServerDev\agent\scripts...

Catalog Task, Mandatory Variables on Close

Our Service Catalog has a number of processes that require fulfillers to enter information into editable Variables in their Catalog Task before they can close it.  Typically, that information is used by the next group to complete the next phase of th...

Response Template count

Hello All, Created Response Templates in  "sn_templated_snip_note_template" table, and I am able to see the responses UI action button on the Incident Table.Can have analytics on what templates are being used and how often.Need to count the response ...

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Mrao_2104 by Tera Contributor
  • 752 Views
  • 3 replies
  • 0 helpfuls

Resolved! Mulitple Risk Assessments for Change Management

Is it possible to create two or more Change Management Risk Assessment forms that have different conditions? For example, I want a different risk assessment presented depending on the Associated CAB of the assignment group. One for applications CAB, ...

How do you handle on behalf of?

We have a business case where in situations a user may call and request work to be done on behalf of someone else.For instance an admin assistant calls the Service Desk to have a ticket/task be created for their administrator to get a workstation mov...

bburdick by Mega Guru
  • 4842 Views
  • 6 replies
  • 0 helpfuls

Attachments in Templates

What is the purpose of having a paperclip to make attachments in templates when it does not work in the desired way. If I add an attachment to a template I expect that attachment to be visible every time someone uses the template. Using javascript is...

Jo_Burch10 by Kilo Explorer
  • 1381 Views
  • 4 replies
  • 0 helpfuls

In portal user can able to edit the end date and edit the user

Hello All, I have created the 'guest_user'  custom table so, now i have to create the catalog as 'Edit the existing user' and in that logged in user or requester can able to edit the 'extend end date' and 'Edit user' options we have to give.If the re...

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Table Transform Map

Hello Team, how we can fetch/map disk partitions data from single record( from staging table) to ServiceNow CMDB data (Storage devices) relationship table of a Configuration Item ?? This is how record has data of C , D , E drive data in one record(Pl...

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Resolved! Update Demand state when Enhancement is Closed Complete

We create Demand [dmn_demand] record, then create enhancement [rm_enhancement] record from the demand record. the demand state changes to Approved once enhancement is created.My request is when we close enhancement record, update the demand state to ...