Hi, I would like to create a report that shows me all Requests/Tasks and Incidents that have been resolved/completed by my team over the last year, so a trend report. Is it possible to get this from the same table or will I need to create two repor...
Hi experts, I would appreciate help with a problem I am facing.I created a variable in the service portal form called category.Type: Lookup Select Box. Type Specifications TABLookup form table : incident[incident]Lookup value field : Category[categor...
Hi All,I have a requirement to remove the users from particular group and also to make the user profile Inactive if the user has not logged in for more than 30 days. How to do this? also please do provide the code required to do this if possible. Tha...
Hi, As a part of a requirement i wanted to check if we can create custom fields on the Assessment Instance Question (asmt_assessment_instance_question) and Metric Result (asmt_metric_result) tables. Which is the best table that suits for customizatio...
Hello Reader, I have a requirement to create multiple catalog tasks using a Flow Designer that works on the trigger of Service Catalog. So, here is the scenario. There a user filed of 'List Collector' type. Now, a Catalog Task should be created for e...
We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
I want to prevent ITIL users from being able to check the VIP box under the sys_user (User Record). Only ITIL_Admin should be able to check the VIP field under the sys_user(User Record). Is there a simple way to do this without scripting? A screen ...
Good morning, I have a requirement to have task routed to the CI ownership Assignment Group, if their CI is selected from the List Collector. It works when ONE CI is selected. The Task is appropriately routed. However, it doesn't work when MULTIPLE C...
So I know that Portfolio module is not used by a lot of people, especially since no changes have been made to Demand or PPM in the last few years, by my Demand Manager just asked if there is a solution to this. When a Demand is created and passed to ...
How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?
Hello comunity, I created the announcement with valid attributes but are not showing up in production portal.However, I created the same in development instance it shows up.Please help me to troubleshoot this why it is not showing up in prod. Thanks...
Hi,I am facing an issue while creating new normal change request through Copy Change. It's going on Normal Change type instead of Change Model. I modified UI Action- Copy Change, it's not working. Any suggestion?
Hello All,When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this? or any other way.
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