Resolved! How to show/enable 3 form sections
Hi, There are 3 form sections on the problem form, which are not there on the existing problem form.I want to add them back. How can I achieve this?Thanks,Vaishnavi
Forum Posts
Restrict KB Article access to certain users
Hello Experts, There is a need to restrict a KB Article to some users. When I set the kb roles to "public" and set the Can Read attribute. Its still showing the KB to everyone in service now portal. Not to selected group of audiences added in the "Ca...
date/time filter has \\ in it. Why?
We have a filter set up for CAB and it includes a start date between, and these \\ are in there. Why? I can select the dates and times again but when I save, it looks like this again. I don't think it has an impact on function, but they are not norma...
CMDB integration between two ServiceNow to ServiceNow
CMDB integration between two ServiceNow to ServiceNow Please let me know the best way to to the CMDB integration between two ServiceNow instances , Please let me know any docs available
How to convert a JSON response from a Scripted rest api into CSV?
I have a JSON response from a scripted rest API which I need in a csv format. If I append ?CSV at the end of the GET rest url, the csv file is empty. How do I convert the data from json to csv? Any help on this is appreciated.
Resolved! Community Email Issue
Hi @David @Dan Bruhn For the last 3- 4 days, I am not getting community emails in my mailbox and the count is like 5-10 in the whole day compared to the last 1 week. Is there any issue in my profile or community issue? Is anyone else also facing...
A report on the Incident Table
An ITIL user has access to all the attributes of sys_user_group table when they run the report.However, if they run the report on the Incident table and dot walk to sys_user_group attributes to be included in their report, the values from group table...
querying attachments from external repository
Hello everyone, I have an issue to resolve with a client.For historical purposes, the client provided a repository within its infrastructure but the client cannot expose that repository, is there a way so that from servicenow it can reach that reposi...
Future Date Scripting Help Needed
Hello All,Can someone please help or point me to where to look? I have a form that has the following fields:Plan Period (Select Box)a. Thirty (30) Daysb. Sixty (60) Daysc. Ninety (90) DaysPlan Start Date (Date Field)Plan End Date (Date Field)What I a...
Allocate tasks based on replies on Service Catalog form
Customer requires tasks created based on the content of a field on a form in Service Catalog. For example : Form contains a field for region, we require a different task created for each region selected I have created an execution plan with tasks b...
I am getting the error "com.glide.script.fencing.access.ScopeAccessNotGrantedException: read "
Hello,I am getting an error "com.glide.script.fencing.access.ScopeAccessNotGrantedException: read ", Can anyone suggest me how to resolve this error.
Resolved! ITSM Process Guide for Incident Management, Problem Management, Change Management, Request Managemen
Hello Team,Can anyone help me find the link to the ITSM Process Guide for Incident Management, Problem Management, Change Management, and Request Management? Thanks, Sunny
How to call decision table API from script include and return output
Hi Team,I have created one decision table where I have given input as a "country", "location", and "employee type" and I have set in results "type" as home or office according to all 3 inputs. Now I have to call the decision table from the script inc...
Resolved! Catlog Item Creation on Daily for every 5 mins using Scheduled Job
Hi, I have created the one catalog item and that catalog item need to submit the system automatically on daily for every 5 mins. I have written the below Scheduled job script and it's working as expected when i click on Execute Now UI action button ...
Count & result is showing different in portal search
Hi,In CSM Portal, we have used "Service Portal Default Search Application" as search application AND "Service Portal Search" as "Search Results Configuration". When Searching with keywords in portal (Homepage Search) , It showing the number is not r...
