New Variables not showing on old RITM and SCTASK records

[Bel Ngiam]

I created a new variable but it is not showing up in old records. When i create a new service request, it works fine. Does anyone know how to make the new variable appear for old records as well?

[Sebastian R_]

That´s how it is designed. The existing RITMs are not changed if you create a new variable (also because the user couldn´t select any value for it).

You would have to add the variables (and a value) per script to the RITMs but I don´t know any use case why you would need that.

Can you tell us why you need the new variable on the old records?

[Bel Ngiam]

I tried to use a background script to update the new fields for some old records but it did not work, the value remains blank.

I need new variable on old records because it is still applicable for open records for resolver groups to better classify their requests. 

[Allen Andreas]

Hi,

You would need to add them to old records by way of script.

Please see this post: https://community.servicenow.com/community?id=community_question&sys_id=24b04765db98dbc01dcaf3231f96...

Scroll down to the reply by the author about half-way down the page.

Please mark reply as Helpful/Correct, thanks!