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SOAP eBonding help

Hi All, We're working on an eBonding integration with a 3rd party.  We've done a few of these integrations before, but this particular one has a bit more complexity and I need help understanding how to accomplish this. I currently have a SOAP Message...

Joe K2 by Tera Contributor
  • 559 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to Update our company logo

I have been asked to update our company logo on the main screens and email notifications.What is the best way to achieve this?

John H1 by Tera Guru
  • 985 Views
  • 2 replies
  • 0 helpfuls

Transform map for IBM Maximo

I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...

arunachalam by Kilo Contributor
  • 2062 Views
  • 4 replies
  • 1 helpfuls

Two level Approval in Emergency Change

I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...

Attachment business rule trigger issue

Hi,I have after, insert business rule on sys_attachment table with trigger condition as table name is incident or enhancement.It works perfectly fine when ticket is already created and then I add attachment to the ticket. Issue- it does not work when...

Training by Tera Contributor
  • 652 Views
  • 1 replies
  • 0 helpfuls

Conflict detection for manually added impacted Services /CIs

The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...

PG2 by Tera Expert
  • 1073 Views
  • 2 replies
  • 0 helpfuls

Resolved! Hide UI Action from the list view but not the related list

Hello Everyone,  I need your help with a specific requirement which is:   We have an UI action (New) that appears in two places for the (sc_task) table,   First from the request item related list. Which is fine.  Second in the list view of the (sc_t...

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ahmed21 by Kilo Expert
  • 2938 Views
  • 9 replies
  • 2 helpfuls

Resolved! How does the return part process work for transfer orders?

Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...

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