Incident
Hello , Can any one please help me on the below scenario.How to make short description on incident editable only for assignee group members, it should be non editable for all other users. Thanks in advance.
Forum Posts
Resolved! flow designer - How to use subflow inputs in subflow script
Hi, I have created flow designer for one catalog item and using subflow in that . I am passing trigger requested item as input in subflow. How to use those input variables in catalog task description script. I want to use RITM's sys_id in subflow scr...
Dynamic CI Groups and Change Conflicts
Hi, We are looking at using Dynamic CI Groups and Maintenance Schedules to help management of Patching Change Requests (Patch Tuesday). We have 2 requirements related to this: The patching team currently have to manually add all the affected CIs to ...
How to put a 90 day marker on the drop down calendar to state what day is 90 days from today
Hi All, How can I put a 90 day marker on the drop down calendar to state what day is 90 days from the request date on a catalog item. So the calendar will show the 90th day or if it can state this somewhere Thanks H
How to add survey notification email into activity logs
I have created a survey for incident records it is triggering when an incident is resolved.Now the ask is survey email should be added to the incident record activiry stream how can I achieve that?
Convert Attachment as Binary files.
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
Create TimeCard from RITM
Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...
Creating page for external without header and footer and ACL control
Hi Guys, Am creating a ticketing system for external to create incident. I do understand that the best practice should have a CSM module to handle external, However, CSM module is not at the plan due to the budget at the moment. What we will do to ac...
Can the value if a list collector be used in a workflow switch activity
I have a request for add a list collector to the new hire form that will contain a list of applications. Based on which application is selected there will be separate task in the workflow. My question is, can the value from a List Collector be used w...
Cleaning up Dashboards - need help (delete a dashboard group)
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
Location value mapping
Hello comunity,The location mapped to user profile is not the same as that of record present in service now for that location code. Let me give you background----We have this okta integration in place with service now, but what is happening is.....in...
Inquiry about Drag and Drop Attachments in Vancouver Update
Hello ServiceNow Community, I'm currently exploring the drag and drop attachments feature that came with the Vancouver update, and I'm interested in understanding more about the underlying code or configuration that enables this functionality.Example...
Unable to send mail from servicenow pdi to personal email id
I have created the below email accounts and trying to achieve outbound email from servicenow pdi to outlook .But I am not recieving any emails and getting any below errors. (2nd Image).
remove an article template from a kb base
Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol
script not working from BR/workflow
Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...
