Forum Posts
How to mark catalog task as closed complete
Hello All,I have a catalog item where it creates 5 catalog tasks in it based on the path variable.Path Variable :Fast Track : Value - 1Full Track : Value - 2Tasks based on the short description :Task 1 : Initial AssessmentTask 2 : GAO ReviewTask 3...
How to remove Non existent users from reports
Hello, I got an observation as nearly 2364 entries as " Reports assigned to nonexistent group/User" , i checking i see the most of the user are moved out of organisation, what is the easy way to remove these users and ensure the correctness, Regard...
Resolved! g_form.clearValue() is not working in catalog client script
Hi All, I am using onChange catalog client script on Var1. However, clearValue for Var2 is not working onChange.Below is the Script. Kindly help. g_form.clearValue('Var2');g_form.clearOptions('Var2');if (newValue == '1' || newValue == '2') {g_form.ad...
Reference qualifier not working as expected
Hi All, Need help for the below. In custom table we have a company and department reference fields. Here whenever user selects the company like for example user select the company of ACME Japan then I want to show Department records which are associ...
Resolved! How to create dependent fields on a record producer?
Good Morning, I have created a custom table within my instance that has two fields, category and subcategory. Subcategory requires a dependency on the category field. I just want to make sure I am correct with the info I have found. This is not po...
Resolved! Issue in Populating response Body in ticket Creation AP
Hello everyone, I'm attempting to populate the response body with the ticket ID when a customer creates a ticket using the shared API. I've created a REST API script for this purpose, but I'm encountering an issue where I'm receiving a status code 20...
Resolved! Any succesful bulk SLA Import?
I need to import over 4000 SLA definitions via Import Set. Problem is on Condition fields . (Start, stop, Pause Condition)Other fields can be imported easily, but I cannot find any method to import Condition fields. I export "contract_sla" table and ...
Is it possible to change the Favicon of the agent workspace?
HelloAs itil user when I open Agent Workspace the browser tab for it shows the ServiceNow Favicon (circled in Red) and not the custom Favicon (circled in Blue). The ServiceNow Favicon needs to be replaced with the custom one. See screenshot below:A...
Why RunAS is changing automatically to Who initiates the session in flow designer
Hi all,Greetings of the day!We implemented flow designer for Group Creation, Adding Members, Removing members in AD. As number of actions increased, we created subflows for each. In flow properties, we given run as to - System.But Automatically, Subf...
Resolved! How to add Yes/No field on the incident form?
I am not able to find Yes/No field type on the incident form layout. How do I add a Yes/No field
sc_req_item table and list does not return valid results with the condition is - Active = true
We are experiencing an issue with our Requested Item table in our PROD instance. We have a case open with the HIWave support team already. Issue:Opening the Items table from All > Service Catalog > Open Request > Items does not return a valid list o...
Resolved! POST button under journal field
Hi All, I plan to implement a POST button under the Journal field, which I can see on the approval table under comments.Same functionality planning to implement another custom field. How to do that. Regards, Rushi
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