No default value but field being populated

steveturley2 · ‎09-25-2017

Our default value on our request form is being populated as '4 - Low', however, when I check the dictionary entry for that field, there is no default value specified.

The field is set to mandatory, could that be the issue?

Ankur Bawiskar · ‎09-25-2017

Hi Steve,

Can you check any client script is setting the value on form load or some ui policy script is setting the value or some display business rule.

Places to check

1) client script

2) ui policy script

3) default value

4) display business rule

Also if the field is of type choice with some drop down value without none then the first drop down value with least order is by default populated.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

steveturley2 · ‎10-02-2017

Hi Ankur

I suspect that your assertation below is correct as its the 'Priority' field.

"Also if the field is of type choice with some drop down value without none then the first drop down value with least order is by default populated"

Thanks

Steve

Ankur Bawiskar · ‎10-02-2017

Hi Steve,

So was this resolved?

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

steveturley2 · ‎10-02-2017

Yes, kind of. I understand what's happening now.