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‎09-25-2017 07:20 AM
Our default value on our request form is being populated as '4 - Low', however, when I check the dictionary entry for that field, there is no default value specified.
The field is set to mandatory, could that be the issue?
Solved! Go to Solution.
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‎09-25-2017 07:23 AM
Hi Steve,
Can you check any client script is setting the value on form load or some ui policy script is setting the value or some display business rule.
Places to check
1) client script
2) ui policy script
3) default value
4) display business rule
Also if the field is of type choice with some drop down value without none then the first drop down value with least order is by default populated.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-25-2017 07:23 AM
Hi Steve,
Can you check any client script is setting the value on form load or some ui policy script is setting the value or some display business rule.
Places to check
1) client script
2) ui policy script
3) default value
4) display business rule
Also if the field is of type choice with some drop down value without none then the first drop down value with least order is by default populated.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-05-2018 08:01 AM
Hi @Ankur, IN my case this is not working....
I could see the default Value is '30' but When this field renders on form its showing '0'.
I have also tried with overriding default value to 15 but it still showing '0'.
Any leads would be appreciated.
Thanks,
Pratik Malviya
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‎09-26-2017 03:35 AM
Hi Steve,
Any update on this?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-28-2017 01:42 AM
Hi Steve,
Any update on this?
Can you mark my answer as correct, helpful and hit like if you were able to achieve the requirement. This helps in removing this question from unanswered list and helps users to learn from your thread. Thanks in advance.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader