Not able to create a appointment in WalkUp Experience Online Portal.

[sanjaykumar]

Hi All i am trying to create a walkup appointment from the walkup online portal but facing a issue with the appointment creation. While clicking on Schedule Appointment i'm getting an error.

"Something went wrong and your request could not be submitted. Please contact your system administrator"

I have set up the walkup location and Appointment Configuration and I have validated all the things but still no luck.

Can someone please help me out and what can be the possible reason for this?

Thanks,

Sanjay

[Rohit Kaintura]

Hi,

I am also having the same issue. Did you got any solution?

[Community Alums]

Hi Rohit & Sanjay,

I have created online appointment checkin. Did you see this error and appointments are getting booked ? Did you follow all the steps, 

- Mainly to check under location that online checkin is activated

- Created a record producer and reference that into appointment configuration

Thanks

Krunal

[Inactive_Us1519]

I am having the same issue, have you find the solution yet?

When login with the admin user I can book the appointment but not the other users, although I gave them the appointment booking user role.

[Rohit Kaintura]

Hi,

I found the issue. This problem is causing due to ur first appointment record being still open in sn_apptmnt_booking_appointment_booking table. So, that is why when u are scheduling appointment again for same user even though Scheduled Appointment(wu_appointment) record is closed it will give you error due to open record in sn_apptmnt_booking_appointment_booking table. 

Workaround which i used and it's working fine is that i created a read and write ACL in sn_apptmnt_booking_appointment_booking for sn_apptmnt_booking.appointment_booking_user role.

Write ACL:

Read ACL:

Also, you need to close/delete all existing appointments in the sn_apptmnt_booking_appointment_booking table to start fresh.

Please, mark my answer correct/helpful if it helped u.