Not able to create relationship in CMDB

[ajayr]

I am not able to create relationship with CI in CMDB. Below are the steps which I am following:

1. Go in Windows Server CI class

2. open any CI and click the '+' button in order to add the relationship

3. On clicking + sign I am getting below error message

As far as I know ecmdb_admin is the role which is needed to create relationship with CI and this user has the same role i.e ecmdb_admin

[ajayr]

ctomasi One more thing, I am able to reproduce the issue on my personal instance - https://dev33087.service-now.com/

- create a role az_local_config

- created read/write acl for cmdb_ci and cmdb_rel_ci tables and added the role 'az_local_config'

- created test user az_local_config and applied role 'az_local_config' and ecmdb_admin

user - az_local_config

password - az_local_config

Open cmdb_ci_win_server.list in navigation and open any CI. Then click on '+' to add relationship

Same error is occuring . This makes me feel that it is an OOTB issue

[Chuck Tomasi]

Hi Ajay,

I don't know enough to take this any further. If nobody else comes to your rescue on this discussion, I recommend reaching out to customer support. I'll be interested to hear what they have to say.

HI Service Portal - ServiceNow

Contact Support | ServiceNow

[ajayr]

ctomasi, Yes I have raised this to HI support team. Will update once I receive response from them.

[Community Alums]

Not sure if this post is still relevant, but I have experienced the same in my Dev and Test instances.

What I did was to

1. Delete the Suggested Relationships in the affected instance

2. Exported my Relation Types and Suggested Relationships as XML from my production instance

3. Imported my Relation Types and Suggested Relationships as XML from my production instance to the affected instance

After doing this I was able to add relations again.