Variables not reflecting in SC task
Catalog item variables are not reflected after worknotes in the SC task
Forum Posts
Incident Created Notification - Include SLA Definition
I am trying to create modify the incident created notification to include the SLA definitions for our end users. I know it is not included in the Incident table but it is would be part of the Incident SLA table. Can the notification be set to the Inc...
Customized UI Page pop up on click of 'Approve' in list context menu choice list
Customized UI Page pop up on click of 'Approve' in list context menu choice of Approvers related tab of change form. On change form, when change is waiting for approval. Go to 'Approvers' related tab. right click on the approval request and once you ...
Unable to download attachments in workspace
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Approval info Widget add close notes
Hello, everyone, I am looking for your help to solve this.I cloned the approval info widget and I want to add a modal so I can add the closing notes. but I don't know how to send the information to the case.I currently have this code:HTML: <div ng...
URGENT: Query Business Rule
Hi Community,I need your assistance in achieving the below requirement without causing any issues with the existing functionality. When the user submits "Apple iPad" request, it should only visible to him/her and to a specific group where they can wo...
Resolved! Adding custom variable to email notification
I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...
Unable to sync story with Azure DevOps
Hello Everyone, Unable to sync RITM table with Azure DevOps using Flow design method. Can someone please help us to fix this issue. Getting below error.
Resolved! Create Change Using Model From Flow or Script
Hello! I'm currently working on an integration between ServiceNow and Jira, and one of the requirements is to create a Change Request using a Change Model from a Jira record. The challenge I've been running into is creating the Change and applying th...
How to find Who impersonated my ID
Hi, How do find out if someone has impersonated your ID and used it to make any changes to the records or scripts?
Regarding the ITSM ServiceNow Licensing
I want to know the License cost of the ITSM Enterprise edition. can you please help to provide on urgent basis?
Could not find a record in open_nlu_driver for column driver referenced in this update
we have table "open_nlu_driver_language" with column driver which has reference to "nlu_driver". we are getting this error => Could not find a record in open_nlu_driver for column driver referenced in this updatewhile previewing we are getting the ab...
How to hide a field from all users in the list view?
Hi All, I want to hide a field from all users in the list view. How to achieve it? Thanks!
Unable to see Attach Button on Incident KB article Related Search
Hi all, I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form.
How to insert old records in new field
Hi All, I have below requirement,in form there is one field called Old Current outcomes with string type. in in that field data comes from SAP. Now I have created new field called New Current Outcomes and now I want that once data comes in Old curre...
