Hi All, I have a requirment that I need to align the problem priority which is same as incident priority. Whenever we are trying to create the problem from incident then the problem priority should set same as Incident priority. I clicked on New pro...
Hi All, We have to share oauth 2.O info to clients to integrate with servicenow along with client and client secret they were also asking for username and password, but when I try to create new it auto generates client id and client secret, but here...
Can someone please explain me this.
Hi All, I have created a Database view to get the data from two tables and created a report(pivot table). Added that report to the dashboard and in dashboard I used interactive filter to filter the data based on County. When there is no country is se...
We have holiday schedules and trying to book the appointment from Catalog item. I would like to display message if user is selecting start or end date between or on the holiday dates. When i try to get the date values and I'm getting it in below form...
I want the retirement of a Standard Change Template to be approved by the Assignment Group Manager, but when I submit a retirement request, it is already passed the Assignment Group Manager Approval stage. What am I missing here?
Hello, When a fulfiller clicks a ui action that "updates" an inc or ritm record they are sometimes redirected to the Welcome.do page. This has not always been the case. They are seeing this happen by clicking update, resolve, or close incident. Any...
I have an Import set via which I am trying to import the data into the alm_asset table, where I need to check that the Model Category is one of Computer, Printers, and Monitors.So, for that, I have written the On Before script and checked if not one ...
I'm having an interesting issue that I've never experienced before. When scheduling coverage for someone, it always adds another user along with him. Has anyone seen this before or have any ideas why it could be happening? Been researching the iss...
Hello,I have a requirement to order values on the VDI Pool name variable make application Windows 11(Win 11) appear at the top of the list. I have tried multiple ways to do this but nothing works. I am using the order field on a custom table and ...
Hi All, I'm looking for any training documents (Not Videos) for End user and Fulfillers.Please share if there is anything.It would be really helpful to me. Thank you in Advance.
Hi All , I have a requirement where in my below script , I am passing two sys_id's in the encoded query .. I want to store that sys_id in the property and call that property inside the encoded query in the similar manner. How can I implement this wi...
Hello All,We have one email ID (for eg : abc@xyz.com) provided by our client, when we send email to that email ID , it gets receive in office 365. But it doesn't redirect to our ServiceNow instance.Any help would be appreciated .Thank you!
Hi all, Is there a way to add discuss button for sidebar communication to Service Operations Workplace? Unfortunately the following documentation does not answer the question because in SOW Actions are no Task actions available. https://docs.servicen...
I had a requirement to restrict all the Incidents from the members of "Group A" except the incidents assigned to "Group A".I had written a query business rule and the rule is working without any issues. But now the issue is if the user from the "Gro...
