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Survey management - scheduled job

Hello All,I need to create scheduled job where the survey instances is validated once a week for all cases were due date was in the last week. I have a problem with a part of the script which should contain this logic:Where all survey replies were No...

Martyna by Tera Contributor
  • 269 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to create the advance user criteria ?

Hi All, I want to create an user criteria if the user location is one of location1,location2,location3 and the company is not company1, I have tried with the below user criteria script, but Its not working, Country('location1,location2,location3');fu...

ads by Tera Expert
  • 4082 Views
  • 8 replies
  • 6 helpfuls

Emailing On-Call Schedule To Other Groups

I would like to know if it is possible to send the On-Call Schedule Reminder to groups other than the group the schedule is for. For example - Group A schedule was created for the week, and the schedule reminder was emailed out to Group A.  I also wa...

Doug C_ by Tera Contributor
  • 485 Views
  • 1 replies
  • 0 helpfuls

Popup Alert after login

Hi all, I thought this would be easy to do but apparently not.   After login or successful SSO login, I want a popup to display to the user stating they are entering a sensitive information system, similar to one that ServiceNow HIWave (GOV) displays...

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Community Alums by Community Alums  
  • 1321 Views
  • 3 replies
  • 0 helpfuls

Resolved! The Google reCAPTCHA Dilemma

The Google reCAPTCHA Dilemma In my journey of trying to implement Google reCAPTCHA into a public catalog item I've come across several attempts (forum and blog posts, examples) on how to achieve such task. Each posts, listed below, looks promising bu...

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TStark by Kilo Sage
  • 2768 Views
  • 9 replies
  • 5 helpfuls

How to change the Default Label on VTB

Hello Team, I am in need of adding new Story status ["UAT"] on the VTB. How can I do that can you please advise step by step?  Thanks.    

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Sunny45 by Kilo Guru
  • 492 Views
  • 5 replies
  • 3 helpfuls

Resolved! How to get the value of template value type field

Hi ,   As part of our requirement ,  need to check logged in user is member of assignment group or not which is present in standard change template. can anyone please give me any idea "how to get the value of assignment group " which is present under...

anushadande by Mega Contributor
  • 3285 Views
  • 5 replies
  • 4 helpfuls

Resolved! Exporting all assignment groups and associated members

Hi everyone. Looking for a way to export (to Excel) all assignment groups with their associated members.  Several new CAB members are unsure who to assign a CR to without having to go into each assignment group separately...need a reference guide. Th...

fowlemr by Tera Contributor
  • 922 Views
  • 3 replies
  • 4 helpfuls

Sentiment Analysis - ITSM - Incidents and Requests

There seems to be many features available for the CSM platform with no associated features available for ITSM. I'd like to leverage ServiceNow tools that would help us identify and intervene in cases where the customer is expressing dissatisfaction a...

Kim27 by Tera Guru
  • 1467 Views
  • 1 replies
  • 0 helpfuls

CTASK Attachment mandatory

Hi all, I created the below script for Change task for Attachment Mandatory and butIN THE emergency change short descrption is impementation task , in code i wrote implementation  (function executeRule(current, previous /*null when async*/ ) {var chg...

MK21 by Tera Contributor
  • 374 Views
  • 5 replies
  • 0 helpfuls