Not Authorized error when creating standard change with no standard changes available

[rickseidencdi]

When there are no standard changes in the system yet, and an itil user clicks on Change>Create New>Standard Change, they get a "Not Authorized" message.  When someone with the admin role does the same thing, they see an empty catalog.

When a standard change is added to the catalog, the person with the itil role can see the standard change catalog without an error.

I know this is kind of like, "Well, don't have an empty standard change catalog," but I'm wondering if anyone knows why this is happening, and if there is anything that can be done to present the empty standard change catalog to the itil user so they don't get that message while there are no standard changes.

Thanks

Rick

[Harsh Vardhan]

Go to System Definition> Interceptors.

are you able to see any roles have define there in the answer related list? if not then can you check with ACL on changer_request table.

[rickseidencdi]

There are no roles defined on the interceptor.

I know it's not ACLs on the change_request table for two reasons.  First, I'm seeing this error right after I hit Standard Change.  At this point I haven't created a change, I've just asked to look at the Standard Change catalog.  Second, the same user can create normal and emergency changes.

Also, the error only happens when there are no standard changes to select from in the catalog. If the catalog has a standard change, I don't get the error.

[Harsh Vardhan]

adding one thread here , kindly refer that.

https://community.servicenow.com/community?id=community_question&sys_id=4c754faddbd8dbc01dcaf3231f96...

[rickseidencdi]

Again, it's not an ACL issue, as users can create normal and emergency changes without a problem.

It's a problem with viewing the standard change catalog when it's empty.