Notification Approval

[Poorva Bhawsar]

Hi Community,

I have a new state specific to a catalog item. I want to hide this new state, it should only be visible to a catalog item. Once this state is selected, it should trigger an approval to a group. If approved, need to change the state of the server ci from inbuilt to active. All SC tasks attachments needs to attach on the ci selected on the form.

I have this client script to hide this new state.

function onLoad() {

    var item = g_form.getValue('cat_item');

    if (item != 'a60987578739a514aa3574497bbb3533') {

        g_form.removeOption('state', 5);

    }

}

But its hiding this state option for all catalogs. I want to show this for a specific catalog item.

[Poorva Bhawsar]

This is my latest script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var item = g_form.getValue('cat_item');

    if (item == 'a60987578739a514aa3574497bbb3533') {

        g_form.addOption('state', '-7', 'Pending Approval', '4');

    } else {

        g_form.removeOption('state', -7);

    }

}

I cant use onload client script for add/remove options. So, i need to use this onchange client script. Until i change the state of sctask to any other that option is visible and when i change it to any other it disappears. Basically sctask is in open state so definitely user will select work in progress first.

Any correction in this?

[Poorva Bhawsar]

Also how to create approvals in workflow when user selects this xyz state on sc task? I need to add condition for this.

[Poorva Bhawsar]

This is my script but its hiding it for this catalog item also.

 var item = g_form.getValue('cat_item');

    if (item == 'a60987578739a514aa3574497bbb3533') {

        g_form.addOption('state', '-7', 'Pending Approval', '4');

    } else {

        g_form.removeOption('state', -7);

    }

Is there any other option to add this new state only for this catalog item?

[Dr Atul G- LNG]

Hi @Poorva Bhawsar 

 I want to hide this new state, it should only be visible to a catalog item.

My thought, dont hide, better put a validation, if a user select the state, got a popup message.

[Poorva Bhawsar]

I am using this script and its working fine.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    var item = g_form.getValue('cat_item');

    if (item == 'a60987578739a514aa3574497bbb3533') {

        g_form.addOption('state', '-7', 'Pending Approval', '4');

    } else {

        g_form.removeOption('state', -7);

    }

}

The only issue i am having is whenever an sc task created, state is open at that time this particular state is showing  once i change it to any other state it disappears.

I am using onchange client script. I am not using onload client script because we cant use add or remove option functions for onload client script. We need to use onchange only.

What i need to do in this case?