Notification is not triggering to event parameter

[Shreya Sinha1]

Hi All,

I have a requirement to send the notification to the those users which I'm passing from event queue and same parameters I need to use in notification body.

Could you please help me on this.

Thanks,

Shreya

[Siva Jyothi M]

Hi @Shreya Sinha1,

You can directly use the Notification activity for this and provide the subject and message according to your requirement.

Also, are you using the Create event activity in the workflow?

You should use the event activity in the workflow and pass the parameter from there.

Mark this answer as correct and helpful if it solves your issue.

Regards,

Siva Jyothi M.

[Sandeep Rajput]

@Shreya Sinha1 You will not be able to access the event parameters directly inside the notification body. For this you will have to replace your email body with a mail script. 

Please refer to this tutorial https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_lear... to utilise email script feature inside a notification.

Hope this helps.

[Alex Tod1]

Hi @Shreya Sinha1,

In the first step, I would look at the following things:

1. Event logs menu, to make sure that event is triggered and parameters is correctly defined. (Events > Event log).

2. Check the event fields, Fired by, Table, Queue. (check is linked to your workflow)

3. Check on notifications if the conditions are met, you can add the emails manually, for the test, also you can check if the notification and the rest are on the same application.