Notification Preferences issue.

[gourav2]

Some users in the ServiceNow instance can see their Notification Preferences under the related links of their profiles but some of the users are not able to see it. What could be the exact cause of this, will anyone explain this for me?

[bernyalvarado]

Hi Gourav, what you mean by notification preferences?

Are you referring to the ones described in the following link: http://wiki.servicenow.com/index.php?title=Using_Subscription_Based_Notifications#Subscribing_to_Mes...

That's a UI action in the form of a related link the one can be found at:

https://yourinstancename.service-now.com/nav_to.do?uri=sys_ui_action.do?sys_id=35cfb8724a3599d21b0ab...

Perhaps the condition of that UI action in your instance is the one taking control of which user can of cant's see the related link. OOB the condition is the following:

gs.getUserID() == current.sys_id || user.hasRole('admin')

I hope this is helpful!

Thanks,

Berny

[gourav2]

Thanks a bunch Berny.

But that is not my exact doubt. The users are able to see the UI action but they are not able to see anything when they click it and hence open. There are some notifications which are subscribed to the users and some are mandatory but there lies confusion. Some of the users are able to see all the notifications, while some are not able to view these at all. I can click on the   green icon and subscribe to new notifications but some of the users are seeing it by default if unless I am totally wrong. Here are some screenshots to clear you a bit:

[bernyalvarado]

Hi Gourav,

I see! In case it's helpful that page is defined by the UI page: notification_preferences.

https://yourinstancename.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=692117d70a0a0b740020173...

Thanks,

Berny

[Michael Fry1]

That list build dynamically, meaning as the system sends that Users emails, the notification shows in the list. Maybe users with empty lists haven't received any emails yet?