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Show incidents to users selected in variable.

We have hidden incidents from all users and made only visible to "Desktop support" group  members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer. 

Community Alums by Community Alums  
  • 257 Views
  • 3 replies
  • 0 helpfuls

Resolved! Show Worknotes for a particular group

"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?

VanishreeG by Tera Contributor
  • 353 Views
  • 2 replies
  • 1 helpfuls

How to get audit records using form layout

Hi,I have a table "u_comp_test" where i have created a tab section (Test1) and added fields reference of a different table "u_comp_test1". When a field update is made for the fields of "u_comp_test1". I need the audit records of "u_comp_test1" within...

Hari1 by Mega Sage
  • 247 Views
  • 1 replies
  • 0 helpfuls

How to get RITM number in Change Related List

Hi, We want to create Change Request from RITM, which is possible by activating "create change " UI action. However ,while creating Change request from RITM, change number is showing in RITM, but not in Change request. Kindly advise if we can get RI...

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bijender1 by Tera Contributor
  • 2193 Views
  • 9 replies
  • 1 helpfuls

Resolved! Populate group member based on group selected

I have below 2 variable, based on group selection , group member should get populated [each group has only one member] 1.approval_group: referring to sys_user_group table2.approver: referring to sys_user tabletried below script, its not populating me...

Bindhu1 by Tera Contributor
  • 821 Views
  • 16 replies
  • 3 helpfuls

Change Request Relationships and Parent Field

Hello Community,First, wanted to be clear about some acronyms I may use (I think most may understand)- REQ (Request)- RITM (Requested Item)- CR (Change Request)- INC (Incident)Hoping to find some guidance around an issue that my team is experiencing ...

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Marques2 by Tera Expert
  • 6349 Views
  • 3 replies
  • 0 helpfuls

Impact Assessment Form?

I am currently working on enhancing our Change Management process within ServiceNow and noticed that our existing Risk Assessment Form only evaluates the risk score within a Change Request. I would like to develop an Impact Assessment Form to accurat...

Six3Zero by Giga Contributor
  • 654 Views
  • 5 replies
  • 1 helpfuls

close the task when ritm is closed

Hi , i have been trying to close the parent ritm when all the childs are closed. here is the before update BR with condition state changed to closed completevar count=0;var tasks = new GlideRecord('sc_task');tasks.addQuery('request_item',current.requ...

regarding custom with lebel variable

I have a requirement where i have a list collector type variable on my catalog item and client need to show up a download option or button  right beside of that listcollector variable. when that variable will carry 10 values at that time someone can ...

pattnaiksub by Tera Contributor
  • 273 Views
  • 2 replies
  • 1 helpfuls

Business duration display in Task SLA

If  the Incident is created on Day 1 at 6:30am and closed on Day 2 at 10:00am in a 7am to 7pm custom schedule how to display the Business duration on Task SLA to show as 1 day for Day 1 and 3hrs for Day 2.

rashmita1 by Tera Contributor
  • 571 Views
  • 3 replies
  • 2 helpfuls

Problem Management UI Actions Issue

Hi All,Wanted to know if anyone has also faced this issue. We recently upgraded our QA and prod envs with Xanadu 4b patch upgrade. We see that the problem management UI Actions which we have aligned or customized earlier have been made false automati...

Raahul2 by Tera Contributor
  • 550 Views
  • 4 replies
  • 0 helpfuls