SPM(PPM)
Can Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) which helps in Determining and managing IT investments be implemented as part of ITSM Standard License or does it require a separate license
Forum Posts
Order guide submit redirect to RITM page
Hi All, When i submit order guide form , its redirecting to /sp?id=ticket&is_new_order=true&table=sc_request&sys_id=b9b3638187362250f505cbb5cebb35e8this page ,we want to redirect to /sp?id=ticket&is_new_order=true&table=sc_req_item&sys_id=ritmsysid ...
How to remove Deactivated Dropdown Awaiting acceptance value from state field
Hi, Deactivated Dropdown "Awaiting acceptance" value from state field in HRcase from but still visible for Existing record.Can anyone please help how to remove that in existing record and why it is showing. Thanks!
Task Level SLA Definitions
Hi All, We have below requirement to create SLA definitions on sc_task level, any lead pls let us know. In one request, 4 tasks will be created for RITM: task 1 task 2 task 3 task 4 The task1 needs to be fulfilled by one business day and rest of the ...
What all required for ITSM process workshop
Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...
Resolved! Configure Left Navigation Icon to allow center click(mouse wheel)/Open new tab
Hello, In the Employee Center portal the upper left navigation icon can be interacted with in two ways. - You can click on it normally to bring you back to the main page. - You can center mouse click on it and it will open a new page in a new tab. ...
How to arrange the order of variables on catalog form
Hi Community, I would like to re-arrange the position of Catalog item variable on catalog form, I understand this can be done through order, however i am not able to re-arrange the position of catalog item variable. As mentioned below i would like ch...
Blackout Schedule in Change
Hi Team, I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).We don't use CIs in our environment, s...
Resolved! Error: java.net.UnknownHostException:
I am using REST API in postman, its working fine there. when i am trying to test the inputs throught the service-now its throwing the following error "error": "Request not sent to uri= https://shore.adapter.prod.us.walmart.net/state-machines/104349/...
Resolved! customer Survey satisfaction
Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?
Resolved! Task communication management license
We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI. It requires activation of a plugin to become accessibl...
Resolved! Microsoft sharepoint integration with servicenow
Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration
How to add action that will check if user is inactive for 60 days?
Hi everyone! Good day! It's my 1st time to create a flow design from scratch and I need help cause I can't execute the logic. I need to create a flow that will trigger the deactivation tasks for (2) department. Each dept has their own deactivation ta...
Resolved! Auto-populate functionality doesn't work on back-end and it shows empty field for the catalog form
Hi guys, on our catalog form, I created 3 new fields 1. Select user2. Department3. Email Address All fields are reference type and reference to sys_user table. For the Department and Email address field, I used the functionality "Auto-Populate" and ...
Integrating External Knowledge Sources with ServiceNow Knowledge Base. Current version: Xanadu
Hi everyone, We’re currently evaluating an idea to integrate an external third-party knowledge source into our ServiceNow Knowledge Base. Our goal is to either:Pull specific articles or content from an external vendor’s site via API, orHave the vendo...
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