Problem record link redirected to the Next Experience

[NishaB]

Hi,

I want the problem record link in the email notification to be redirected to the Next Experience. Is it can be done by using plugins? How to do this?

[Dr Atul G- LNG]

Hi @NishaB 

It seems like "WS" refers to the ServiceNow Workspace in your context, especially since you're discussing redirecting emails to a Workspace in the ServiceNow platform. To redirect emails to the ServiceNow Workspace in the Xanadu platform, you need to configure the "glide.ui.workspace.redirect_to_workspace" system property in your ServiceNow instance. This setting ensures that users are automatically redirected to the Workspace view when they access a ServiceNow record via an email link.

[Runjay Patel]

Hi @NishaB ,

Using email script prepare a link like below.

https://xxx.service-now.com/now/sow/record/incident/sys_id_of_incident

var url = '<a href="' + gs.getProperty('glide.servlet.uri') + '/now/sow/record/incident/' + current.sys_id+ '>'+ current.number +'</a>';

    template.print(url);

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Runjay Patel - ServiceNow Solution Architect
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[Vasantharajan N]

@NishaB - Did you see the Xanadu latest update on the email redirection using the plugin ITSM Notifications Redirection (com.snc.itsm.notifications_redirection) which is active by default. But not enabled until we set the system property "sow_email_notification_redirect" to true. 

More details you can find in the link https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme...