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05-13-2019 08:15 PM
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05-13-2019 08:19 PM
Hi,
Two versions of the application are supported, Survey Management, which is the latest version, and Legacy Surveys. Survey Management improves the user interface and extends the capabilities of the Legacy Surveys application.
When you create a survey, you can create one or more categories and then add questions to each category.
Before you begin
About this task
You can assign a survey to individual users or groups who receive all the questions from all the categories. You can also customize each question and make it dependent on the response to another question. Create a survey using these procedures:
- Create the categories.
- Create questions within each category.
- Configure survey details, such as introductory and closing remarks and time limit.
- Select recipients for the survey.
- Publish the survey to the selected users or groups.
Configuring surveys
- Create a survey, add questions, and choose recipients, all in one interface.
- Create conditional questions, which appear only when users answer other questions a certain way.
- Restrict a survey so only specific survey users can take it, and send invitations to those users simultaneously. Alternatively, make the survey a public survey so that any user can take the survey, even users who have not logged in to the ServiceNow system.
- Set a schedule to automatically assign a survey to users and to limit how often the same user can take a survey.
- Customize the look and feel of survey questionnaires.
- Save anonymous survey responses.
- Convert survey responses to numerical scores and view them on scorecards.
- Deactivate a survey for maintenance or to retire it without deleting it.
Legacy Surveys
Survey administrators can continue to use legacy survey functionality and data, however, it is recommended that you migrate legacy surveys to the Survey Management application. Concurrent use of both survey applications can cause confusion and redundancy.
Survey wizards are not impacted and cannot be migrated.
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05-13-2019 08:18 PM
Please refer below article -
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05-13-2019 08:19 PM
Hi,
Two versions of the application are supported, Survey Management, which is the latest version, and Legacy Surveys. Survey Management improves the user interface and extends the capabilities of the Legacy Surveys application.
When you create a survey, you can create one or more categories and then add questions to each category.
Before you begin
About this task
You can assign a survey to individual users or groups who receive all the questions from all the categories. You can also customize each question and make it dependent on the response to another question. Create a survey using these procedures:
- Create the categories.
- Create questions within each category.
- Configure survey details, such as introductory and closing remarks and time limit.
- Select recipients for the survey.
- Publish the survey to the selected users or groups.
Configuring surveys
- Create a survey, add questions, and choose recipients, all in one interface.
- Create conditional questions, which appear only when users answer other questions a certain way.
- Restrict a survey so only specific survey users can take it, and send invitations to those users simultaneously. Alternatively, make the survey a public survey so that any user can take the survey, even users who have not logged in to the ServiceNow system.
- Set a schedule to automatically assign a survey to users and to limit how often the same user can take a survey.
- Customize the look and feel of survey questionnaires.
- Save anonymous survey responses.
- Convert survey responses to numerical scores and view them on scorecards.
- Deactivate a survey for maintenance or to retire it without deleting it.
Legacy Surveys
Survey administrators can continue to use legacy survey functionality and data, however, it is recommended that you migrate legacy surveys to the Survey Management application. Concurrent use of both survey applications can cause confusion and redundancy.
Survey wizards are not impacted and cannot be migrated.
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01-14-2020 04:04 AM
Very helpful introduction and links
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04-03-2020 01:36 PM
Thank you for these instructions. It really helped. By the way, talking of the surveys, I can say that taking free surveys is a real waste of time. I believe that people spend their time and express their opinion, which can't be unappreciated, don't you think? However, I wasn't sure if this kind of surveys even exists. I asked my sister and she advised me to check https://yourmoneygeek.com/surveys-for-money/ as she is using info exactly from this article. She earns 50$ on taking online surveys and I guess even this amount of money can't be "extra".
