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ā05-08-2023 05:23 AM
Hi experts,
Kindly help me solve the below stuff
I have a email notification, its getting triggered but no emails sent
When I add a worknote to incident, I see the log message in the system logs, but I see no emails in 'sys_email' table
Verified that the incident has a active "assigned to" user who has email.
Can anyone help me find what the issue is?
Solved! Go to Solution.
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ā05-12-2023 02:43 AM
We created a case with ServiceNow for this issue, and servicenow side also unable to find the root cause.
They mentioned that the notification is corrupted when upgrading.
Hence we created a new notification and it started working.
Thanks
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ā05-12-2023 02:43 AM
We created a case with ServiceNow for this issue, and servicenow side also unable to find the root cause.
They mentioned that the notification is corrupted when upgrading.
Hence we created a new notification and it started working.
Thanks