Hi everyone,
I'm working on a Now Mobile application where users can create an Incident using an Input Form Screen and i have added Scripted Action for attachment.
Setup
Input Form Screen
Screen: Create Incident
Added an input field:
Name: attachment
Type: Attachment
Scripted Action
(function WriteBackAction(parm_input, parm_variable, actionResult) {
actionResult.addAttachment( "attachment", "incident", gr.getUniqueValue());
})(parm_input, parm_variable, actionResult);
Issue
The Incident is created successfully from the mobile app.
The file upload appears to complete successfully.
However, the attachment is not associated with the created Incident.
No attachment appears on the Incident record.
No attachment appears in the Activity Stream.
What I Found
Instead of seeing a record linked to the Incident in sys_attachment, I see data like:
[
{
"email_table_name":"sys_email",
"email_sys_id":"c0a0ca9b838d8750145417447daad306",
"job_id":"6fd002db838d8750145417447daad3ed",
"state":"SENT"
}
]
It seems the attachment is being processed through sys_email rather than being attached to the Incident record.
Questions
Has anyone successfully used actionResult.addAttachment() with an Attachment Input in Now Mobile?
Are there additional steps required after addAttachment() to associate the uploaded file with the Incident?
Should the attachment input automatically create a record in sys_attachment, or is additional configuration required?
Has anyone seen attachments being routed to sys_email instead of the target table?
Any guidance would be greatly appreciated.
Thank you.
