Hi All,
We had a few custom priority defined in our instance like P0 - Severe, P3 - Moderate for Incidents. Due to organizational changes, we have set these Priority to Active = False. But, the issue is that these values have now disappeared from view in the old tickets. The field is showing an empty value.
Running a report on the table also shows an empty field.
However, the values are still tagged to the ticket if we look at the xml data.
Please advice on how we can bring back these values into view without enabling them again.
Regards,
Sathya R
