Hi,
I'm new to on-call scheduling and I have set up an on-call calendar, roaster and escalation path (Primary and secondary contact)
If an incident is created and assigned to MyGroup, I want the Primary person on-call to receive an email and if the person does not acknowledge the alert, it should send then an email to the the Secondary person.
I also added a trigger rule if Assignment Group = MyGroup, then run workflow "On-Call: Escalations By Email Per Rota"
However, I am unable to get the email escalation to work. Can someone please advise how to achieve the above?
