On-Call Scheduling Issue

[jeffwarburton]

Greetings On-Call Scheduling gurus,

I am working on an issue where we can't update a shift from the On-Call Calendar. Generally, we can click on the shift and select "Actions" > "Manage Shift" enter the team member and the timeframe that will cover for that timeframe. When we click on "Schedule" it reflects the timeframe for the person filling in for that time. See below example.

We now get the following errors:

"Coverage creation skipped for Primary on date(s) (11-11-2020 08:00:00 - 11-11-2020 13:00:00) as there was a conflicting Coverage present" and

"Some Coverages spans were not created since they already have a Coverage defined"

Example:

An individual who is scheduled for the full day from 00:00:00 to 23:59:59 on a weekly schedule, Monday through Sunday needs someone else to cover a particular day from 08:00:00 to 13:00:00. Therefore in that timeframe (08:00:00 to 13:00:00) the schedule reflects the team member who is covering on that day. Then the remainder of that shift for that day (13:00:01 to 23:59:59) reflects back to the original person.

Thank you for any help possible.

[Khalnayak]

Hi Jeff,

Please see below thread 

https://community.servicenow.com/community?id=community_question&sys_id=c143be4adbbf9cd0a08a1ea66896...

If my answer helped you in any way, please then mark it as helpful/correct.
Kind regards,
Usmaan.